Customer Service Representative for Shopify Store

Project Desciption

Hello! 

I am looking to hire a customer service representative to help respond to customers who purchase through my Shopify brand. Ideally someone who has prior experience with handling customer emails, complaints and knows how to give a great experience to the customer. 

Customer Service Representative Duties

• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Translate text prior to send (full training provided)
• Communicate with customers about their orders, including any delays or changes in delivery
• Fulfil orders through online app