Profile of Yasmine Stones

Yasmine Stones Customer Support Manager / Virtual Assistant
5 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
eCommerceProofreadingRecruitingSalesVirtual Assistant

Hi! I have 5 years of experience in the Customer Service industry with 3 years in a managerial position. I’m looking for a remote position and I can start immediately.

You can view my resume here:

https://www.dropbox.com/s/wwe63uv5qobqmzy/Resume_Yasmine%20Stones_.pdf?dl=0

Work History (0)

  • There are no activities yet.

Work Experiences

  • Appointment Setting and Lead Generation

    VISIONARY CONSULANT

    February 2021 - July 2021

    – Creates email campaigns and reaches out to potential leads (b2b)
    – Generates leads from Instagram and Linkedin
    – Collects background information on brands and creates unique
    compliments to include in cold-emails

  • Marketing Executive Consultant at Startup Venture Capital (Part-time)

    STARTUP VENTURE CAPITAL

    February 2021 - Now

    – Quality checks, approves, and posts material on Social Media
    – Creates Linkedin slide-decks
    – Creates blog posts on App

  • Customer Experience Floor Manager (Manager level)

    AWESOME OS

    October 2019 - March 2022

    – Handles 100-200 customer service representatives
    – Takes on escalated concerns from customers
    – Issues Incident reports and conducts triad-coaching
    – Serves as a third party in HR – hearings
    – Creates and approves Company policies
    – Sets company goals and sees them through
    – Creates and conducts interview for promotions as well as for new
    hires
    – Interacts with and secures potential new clients
    – Creates activities that promote learning
    – Promotes company culture
    – Plays part in the approval of new quality and satisfaction guidelines
    – Handles scheduling, team organization, and optimization
    – Manages and oversees several teams and departments

  • Strategic Development Manager (Part-time)

    GROWTHLEVER.IO

    February 2019 - January 2021

    Specialize in helping IT companies, marketing and advertising firms,
    software and telecom business, and others find the experienced sales
    people they need. Recruits employees that have a proven ability to
    sell products and services.

  • Social Relations Senior Team Lead (Manager level)

    AWESOME OS

    February 2019 - October 2019

    – Handles a team of 15-20 Senior Social Relations Representatives
    – Responds to sensitive concerns on public Social platforms
    – Communicates with Marketing and Acquisition teams about
    promotions and advertisements on the Social Platform
    – Mediates the Social platform (hiding, removing inappropriate
    content, comments, etc.)
    – Conducts quality checks and pre-approves customer service
    responses made by representatives before being posted to social
    media platforms
    – Contributor to the quality rubric for the social relations team

  • Customer Service Team Lead (Supervisor level)

    AWESOME OS

    October 2018 - February 2019

    – Handles a team of 10-15 Customer Service Representatives
    – Takes over and solves escalated cases with customers
    – Manages different channels (chat, email)
    – Provides regular coaching sessions with team members
    – Monitors teams output quality and customer satisfaction ratings
    – Generates daily and weekly team reports

  • Billing Coordinator and Fraud Specialist

    AWESOME OS

    February 2018 - October 2018

    – Handles customer and company concerns about fraud
    – Submits and wins bank disputes
    – Creates training material and conducts training sessions with groups of
    200+ agents
    – Conducts quality checks on billing concerns for the company
    – Takes 3-way-bank calls

  • Customer Service Representative

    AWESOME OS

    May 2017 - February 2018

    – Phone, Chat, and Email support

Education

  • International Studies Major in Asian Studies

    Ateneo de Davao University

    June 2014 - April 2017

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