Profile of Kristine Claire Joven

Kristine Claire Joven Virtual Assistant
3 years experience 0 projects worked Philippines
$0 earned
Content MarketingPhoto EditingProofreadingSocial Media ManagementVirtual Assistant


I am the tech-savvy, diligent, and adaptive virtual assistant that you have been searching for. I am very proficient at handling administrative and social media tasks. I pay close attention to detail and excel at multitasking.


Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Service Associate

    FIS Philippines

    December 2016 - January 2018

    Acquires, maintains, and expands knowledge of relevant product
    offerings, current support policies, and methods of support delivery, to
    quickly provide complete solutions

  • Customer Service Representative

    ePerformax Contact Centers & BPO

    July 2020 - January 2021

    Research, investigate and resolve 1st level disputes within the various
    card industry rules and regulations and operating procedures in a multiclient/system
    environment. Review and analyze merchant and
    transaction data and case information, organize supporting
    documentation and rebuttals, and perform the necessary actions and
    financial adjustments to the case based on case review and decision.

  • Technical Support Representative

    Sykes Asia, Inc.

    July 2021 - November 2022

    Provide first level support in troubleshooting customer complaints across the
    designated product range by analyzing customer problems and asking the
    appropriate questions to support resolution
    Documenting complaints and inquiries using the appropriate guidelines
    and procedures to ensure completeness and accuracy of the records.


  • Bachelor of Science in Information Technology

    AMA Computer College

    April 2010 - September 2013

  • Bachelor of Business Administration (BBA), Marketing Management

    San Mateo Municipal College

    August 2018 - April 2020