I am the tech-savvy, diligent, and adaptive virtual assistant that you have been searching for. I am very proficient at handling administrative and social media tasks. I pay close attention to detail and excel at multitasking.
Add work experience to your profile. (optional)
Acquires, maintains, and expands knowledge of relevant product
offerings, current support policies, and methods of support delivery, to
quickly provide complete solutions
Research, investigate and resolve 1st level disputes within the various
card industry rules and regulations and operating procedures in a multiclient/system
environment. Review and analyze merchant and
transaction data and case information, organize supporting
documentation and rebuttals, and perform the necessary actions and
financial adjustments to the case based on case review and decision.
Provide first level support in troubleshooting customer complaints across the
designated product range by analyzing customer problems and asking the
appropriate questions to support resolution
Documenting complaints and inquiries using the appropriate guidelines
and procedures to ensure completeness and accuracy of the records.
Add work education to your profile. (optional)
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.