• Hardworking Customer Service Specialist with three years of experience working with major telecommunication company in the US and one of the major utility company in Australia.
• Trained in project and time management with extensive knowledge of customer relations and proven multitasking abilities.
• Specialize in quality, speed and process optimization, articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Add work experience to your profile. (optional)
• Maintained energy and enthusiasm in fast-paced environment
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Assist customers with their billing, technical, and account management concern while providing exceptional customer service experience.
• Transition every call into a potential sale to maximize customer’s benefits and value for their money.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Carried out day-by-day duties accurately and efficiently.
• Leveraged sales expertise to promote additional products and services and capitalized on upsell opportunities
• Responded to customer requests for products, services, and company information.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.