I have been with the BPO industry for more than 11 years now. Working as a Content Developer/Writer for an Australian consumer-electronic company. Also had experience for interpreting benefits and claims information for a US healthcare account. Highly motivated, team-oriented, possesses impeccable written and verbal communication skills, and excellent interpersonal skills. Skills: • Proficient with Microsoft Office tools • Typing speed at 99 WPM at 100% accuracy • Expertise in Confluence® – a platform that provides dynamic pages to give companies a database to create, capture and collaborate on any project or idea. Trainings: • Technical Writing for Content Development • Management Essentials • Problem Solving & Decision Making
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I have been in the Healthcare industry for almost 10 years. As a Team Leader, I was responsible for managing & coaching agents, attend calibrations and meetings with clients and stakeholders, etc.
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This is a certification from Humana, Inc. It certifies agents/team members to provide information to healthcare providers in relevance to data privacy act.
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