Profile of Jessie Lou Gatchalian

Jessie Lou Gatchalian Supervisor
10 years experience 0 projects worked Philippines
$6.00 /hr $0 earned
Internet ResearchSalesTechnical SupportVirtual Assistant

I have over 8 years of experience as a supervisor. I was responsible for managing a team of 15 employees and ensuring that the individual members of the team are performing and /or exceeding targets. I participated in various projects as assigned as well as performed all other duties such as point of contact for clients and compliance matters as directed by the manager. I have also 6 months of managerial experience from February 2020 until July 2020. 

Work History (0)

  • There are no activities yet.

Work Experiences

  • Business Owner

    JASE-G Bakeshop

    March 2008 - Now

    Establish or identify prices of goods and services and tabulate the bills.

    Maintain a clean and orderly store.

    Process, renew, and keep accurate accounts for assigned personnel.

    Ensure the machinery and equipment are adequately maintained.

    Utilize customer feedback to analyze savings and potential value-added services.

  • Assistant Manager

    Telepeformance

    February 2020 - July 2020

    Handling customer complaints and resolving issues that employees are not authorized to handle on their own.

    Dealing with schedule changes, employee call-ins, and other staffing issues.

    Filling in for absent employees as needed to ensure smooth operation of the business.

    Delegating tasks to employees.

    Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly.

    Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.

    Managing projects as assigned and organizing teams to assist in these efforts

  • Supervisor

    Teleperformance

    August 2012 - Now

    Hold regular team meetings to provide a forum for open communication and problem resolution and to ensure daily goals are met.

    Participate in various projects as assigned as well as perform all other duties such as point of contact for clients and compliance matters as directed by the manager.

    Analyzes statistical call center metrics and reports, identified areas to improve, implementing measures that improved service levels, and achieved team objectives.

    Facilitates production training for new-hires

    Responsible for managing a team of 15 employees and ensuring that the individual members of the team are performing and/or exceeding targets.

    Sets performance targets for the team and each team member and measures the performance against expectations/targets.

    Provides statistical and performance feedback and coaching regularly to each team member.

Education

  • BS Psychology

    University of San Jose Recoletos

    May 2000 - March 2004

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