Profile of Samuelo Adame Bombiza

Samuelo Adame Bombiza Virtual Assistant/Customer Service Representative
5 years experience 0 projects worked Philippines
$12.00 /hr $0 earned
AmazonInternet ResearchTranslationVirtual Assistant

With a Master of Mass Communication in Journalism and over three years of experience in the call center industry, I have a unique combination of skills and knowledge that enable me to design and deliver effective sales campaigns and training programs. I am a Trainer II at Concentrix, where I guide employers on hiring the right candidates for their company and teach new employees a wide range of skills and knowledge to help them perform their duties better.


I am passionate about providing high-quality customer service and support, and I have proven this by achieving multiple honors, such as Top Trainer, Top CSAT, and Top Sales Agent. I have also developed strong competencies in Customer Relationship Management (CRM), customer-focused service, communication, problem-solving, and teamwork. I enjoy working with a diverse range of clients and colleagues, and I am always eager to learn new things and improve my competencies. I am looking for new opportunities and challenges that will allow me to apply and expand my skills and knowledge in the sales and training field.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Lead Trainer II

    Concentrix

    November 2022 - October 2023

    Job description: designed to guide employers on hiring the right candidate for their company. Product trainers are responsible for teaching new employees in a company a wide range of skills and knowledge to help them perform their duties better. This job description template outlines the key responsibilities, requirements, and qualifications that candidates must have to be considered for this role. With this template, employers can attract top talent for their organization and ensure that new employees receive quality training.

  • Employment Verification Specialist

    Selectvoicecom

    September 2020 - November 2022

    An employment verification is an element of a background check that corroborates the work experience in a candidate’s resume. By conducting this check, an employer can learn about a candidate’s previous job titles, employment dates, reasons for leaving jobs, and other information to support their final adjudication of hiring decisions.

    Verifying a candidate’s past jobs is typically an integral part of the hiring process. Many employers will make hiring decisions based largely on a candidate’s prior work experience. While filling a position, hiring managers want to know that their top candidates have previously held similar jobs. Those who typically possess more experience and a better understanding of doing the job equals less time spent training and more opportunities for finding ways to improve productivity through new hires.

  • financial Advisor

    Sykes Asia Inc

    August 2020 - August 2021

    Helping customers achieve financial well-being through deep, meaningful customer relationships and a thoughtful understanding of the full spectrum of banking services to offer the best and most appropriate sales and service support through digital communication, including chat, voice and video.
    Processing the payments and withdrawals of customers.
    Ensuring customer queries are answered to their satisfaction.
    Using computerised systems to access the details of customers.
    Promoting certain financial products and servicesHelping customers achieve financial well-being through deep, meaningful customer relationships and a thoughtful understanding of the full spectrum of banking services to offer the best and most appropriate sales and service support through digital communication, including chat, voice and video. Processing the payments and withdrawals of customers. Ensuring customer queries are answered to their satisfaction. Using computerized systems to access the details of customers. Promoting certain financial products and services

  • Healthcare Specialist

    Teleperformance

    December 2019 - July 2022

    provides financial and compliance oversight of all health and welfare employee benefit programs which include medical, prescription drug, dental, vision, EAP, life, long term disability, flexible spending, health reimbursement, accident.

  • Escalation Specialist

    Eperformax

    October 2017 - November 2018

    Conducting investigations to determine whether conflicts are escalating or if new conflicts are developing.
    Providing training to employees on conflict management skills, including how to appropriately handle different types of disputes.
    Intervening in conflicts between employees to help them reach an agreement that satisfies both parties.

Certification

  • Lean Six Sigma Yellow Belt

    Concentrix

    November 2022 - October 2023

    Lean Six Sigma is a process improvement approach that uses a collaborative team effort to improve performance by systematically removing operational waste[1] and reducing process variation. It combines Lean Management and Six Sigma to increase the velocity of value creation in business processes.

Education

  • Masters

    Cagayan De Oro College

    June 2013 - March 2017

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