Started as a BPO employee for Capital One doing outbound communications for overdue clients. Lasted for 1 year and 4 months.
My second job was also in BPO, this time for Telstra in Australia. Also doing outbound collections.
My third and present job is with ServerHub as a Billing and Collections Specialist. An IT company based in the US where I also handle Eonix Properties where I act as a Property Liaison.
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U.S Account
Daily tasks consist of sending out overdue emails, outbound and
inbound calls, account management, contacting different suppliers,
Coordinating and scheduling repairs between tenants and
providers, and assisting clients to file rent assistance.
Daily tasks of consist sending out overdue emails, outbound and
inbound calls, account management (change due date, change
client information, change or upgrade client services/products),
I created invoices and I also did Retention and Sales.
A.U account / Telecommunications
Daily tasks consist of outbound and inbound calls for clients
who want to make payments and collect from clients that are
due, negotiate for a payment plan, and also do customer service
and technical service.
Daily tasks consist of outbound calls for overdue accounts,
customer service, and if we are available, I also do Sales.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.