Profile of Ruby Anne Fernandez

Ruby Anne Fernandez Voice and Data Services Manager
7 years experience 0 projects worked Philippines
$6.00 /hr $0 earned
Internet ResearchProofreadingTechnical SupportTutoringVirtual Assistant

With over 5 years experience as a Customer Service Representative and 7 years in a B2b back-office setting as Voice Services Manager/Order Specialist, I am proud to inform that I possess all the qualities you are looking for.

I am proficient with Microsoft Office especially Word, Excel and Outlook. I have strong attention to detail and 100% accuracy in data entry. I follow up and follow through. Regular communication is important to me and I have excellent communication skills both verbal and written.

I am highly analytical, very resourceful and excellent in research. I am reliable, I can multi-task, I am highly organized and I can work under pressure. I am excellent at meeting deadlines and I pride myself at being fast and accurate in everything that I do. I always make sure to get the job done with a smile on my client’s face.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Voice and Data Services Manager

    West Corporation / Alorica

    October 2011 - August 2018

    • Responsible and 100% accountable for proactively coordinating and managing complex voice lifecycle support for high revenue clients
    • Led large projects, was commended and exceeded client expectations by being the single point of contact from receipt of order through successful delivery

  • Customer Service Representative

    Telus International

    December 2006 - October 2011


  • Bachelor of Business Administration (B.B.A.)

    Polytechnic University of the Philippines

    June 2004 - May 2008