Profile of Rosalie Estrera

Rosalie Estrera Dedicated Virtual Assistant | Customer Support and Sales Specialist
10 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
Photo EditingRecruitingSalesTechnical SupportVirtual Assistant

I take pride working with US and Canada clients for more than 10 years. 4 years with Sales (B2B Telemarketing and Inbound Collections) and 6 years being in Customer Service.
My work was focused on providing quality sales and best possible customer service through phone,chat and email, most importantly building connection with customers by heart.
I am extremely motivated to constantly develop my skills and grow professionally and looking for long term relationship with my client.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Outbound Sales Representative

    247 Marketing Inc.

    February 2007 - January 2008

    • Handles Yellow Pages account.
    • Make outbound calls to business owners or decision makers, present business listing advertising and convince them to sign up with our yellow pages site.

  • Inbound Credit Card Retention Representative

    247 Marketing Inc.

    February 2008 - April 2009

    • Manage retention account for yellow pages.
    • Answering inbound calls from customers inquiring about credit card charges convincing them to retain with their subscription and present additional product upgrade, closing it as a sale.

  • Outbound Sales Representative

    Pacifichub Corporation

    June 2009 - September 2011

    • Handles hard selling campaigns like Superpages, Green Pages, Canadian and Merchant Accounts and Ebridge LLC.
    • Make outbound calls to business owners or decision makers, present business listing advertising and convince them to sign up with our business search engine sites.

  • Customer Service Representative

    Digital Room Philippines Inc

    March 2012 - March 2013

    • Handles inbound and outbound calls.
    • Educate customer about printing products and services including file set up requirements and walk them through the site how to place a printing order or process a real time print job order.

  • Outbound File Specialist

    Digital Room Philippines Inc

    April 2013 - May 2014

    • Reviewing file escalations from customer’s uploaded file endorsed by Prepress Department.
    • Contact customer about file issues and communicate resolution in order to move print jobs to production.

  • Helpdesk Support Specialist

    Digital Room Philippines Inc

    June 2014 - August 2016

    • Handles escalated call.
    • Resolve production problem tickets (printing issues)
    • Manage reports for production issues.
    • Act as an SME (Subject Matter Expert) and provide real time assistance for customer service reps.

  • Customer Service Team Lead

    Digital Room Philippines Inc

    September 2016 - June 2018

    • Motivate team members and coached toward performance.
    • Create an inspiring team environment with an open communication culture.
    • Set clear team goals.
    • Monitor team performance and report on metrics
    • Recognize high performance and reward accomplishments.
    • Discover training needs and provide coaching.
    • Listen to team members’ feedback and resolve any issues or conflicts.
    • Suggest and organize team building activities

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