Profile of Ross Jon Mercado

Ross Jon Mercado General Virtual Assistant | Registered Mechanical Engineer
3 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
AutoCADContent MarketingSalesTechnical SupportVirtual Assistant

Hello! I am Ross, a dedicated virtual assistant ready to streamline your tasks and boost your productivity. With a background in Customer Service, Real Estate Cold Calling, Engineering, Technical Support and providing top-notch virtual assistance to clients from various industries. 

Specializations:
   
1. Administrative Support – Organization of inbox documents and calendar scheduling appointments. I can ensure you that your administrative tasks are handled efficiently and promptly. 

2. Project Management – I always handle projects on track by coordinating tasks, deadlines, facilitating smooth collaboration among team members, and ensuring timely project delivery.

3. Content Creation – I am knowledgable in managing social media platforms and effectively generating engaging posts, advertisements and different publication materials. 

4. Technical Skills – proficient in a variety of tools and platforms including {AutoCAD, CRM systems, communication tools, Google Workspace,} I can adapt quickly to new technologies to meet your specific needs and requirements. 

With my proactive attitude, attention to detail and commitment, I strive not just to meet but exceed your expectations. Let’s work together to streamline your workflow, optimize your  processes, and achieve your business goals!

Work History (0)

  • There are no activities yet.

Work Experiences

  • Technical Support Representative

    Sitel philippines

    April 2021 - October 2021

    – Receiving massive number of inbound calls under a Telecommunication Business in the United States.
    – Providing empathy and solution to different irate customer calling about their line connection problem, mobile devices, and plans.
    – Troubleshooting and diagnosis of their device problem and providing them user friendly navigation to resolve their problem.

  • Customer Service Representative

    Alorica Philippines

    January 2020 - November 2021

    – Receiving massive amount of inbound call under a non profit organization in the United States.
    – Assisting student records and examinees in their examination scores and registration.

  • General Virtual Assistant

    K. Hovnanian Homes - Akron Ohio

    January 2021 - July 2021

    – Managed administrative tasks including email management, calendar scheduling and document preparation of clients simultaneously.
    -Utilized project management tools such as Trello and Asana to organize tasks and streamline workflows.
    -Client collaboration to develop and implement process improvements.

  • Real Estate Cold Caller

    20four7VA

    January 2020 - February 2021

    – Prospecting by identifying and researching potential leads in the target market through online sources, databases, and other channels.
    – Initiating outbound calls to leads and prospects introducing our services and gauging their interest in buying, selling or investing in real estate properties.
    -Schedule appointments for real estate agents to follow up with qualified leads and provide further assistance in their property search or selling process

  • Real Estate Salesperson

    DQGC Realty

    January 2012 - January 2017

    – Upselling properties to potential buyers.
    – Running Online Advertisements and Social Media Management
    – Appointment Setting for Prospect buyers when conducting visits on Model Houses.
    – Video filming and Editing of Property Publication Materials

Certification

  • Online General Virtual Assistant Course

    Lejit Online Virtual Assistance Academy

    January 2024 - March 2024

    -Understanding the role and responsibilities of a virtual assistant, as well as the various tasks and services commonly provided.
    -Mastering techniques for managing time effectively, prioritizing tasks, and maintaining organization amidst multiple responsibilities and deadlines.
    – Acquiring proficiency in administrative tasks such as calendar management, appointment scheduling, organization of files and data entry using relevant tools and software.
    – Sharpening skills in using a variety of tools and platforms for communication, collaboration, document management and task tracking.

    Throughout the course, I engaged in hands-on exercises, case studies, and practical assignments that allowed me to apply theoretical knowledge to real life scenarios. Additionally, I learned a lot in different opportunities from instructor feedbacks, peer collaboration, and access to resources that enriched my learning experience.

Education

  • Bachelor of Science in Mechanical Engineering

    MAPÚA UNIVERSITY

    August 2018 - March 2023

    – Balancing work as a customer service representative (CSR) and studying mechanical engineering required me to develop effective time management, prioritization, and strong organizational skills.
    – I was able to adapt to changing schedules and unexpected demands. Working as a CSR may involve shift work or varying hours, this helped me develop strategies to accommodate these fluctuations while still staying on top of my academic responsibilities.
    – Gaining practical experience in customer service enhanced my interpersonal and communication skills, which for me are valuable assets in any role.
    – This also emphasized my commitment to pursuing a professional career and adapt my current experiences in shaping my professional development

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