Customer service representative with over 4 years of experience in telephone, email, chat and face to face customer service. Skilled with Major customer service software, analyzing fraudulent activities, providing customer care, handling customer complaints, while maintaining positive and friendly disposition.
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Providing exceptional service from assisting owners with
investigating their account takeover reports, reviewing
suspicious account activities, refunding the fraudulent charges
after analyzing the data, and reactivating accounts once it
passed the evaluation.
In addition to providing an efficient support to system issues and
a remarkable seller experience, we also cover everything from
creating a seller account to troubleshooting issues with orders or
returns, and assisting sellers with their basic tax requirements.
Responding to technical and nontechnical inquiries from
customers for the purpose of providing information, resolving
issues and/or providing direction as may be required. Use
information from customers to diagnose tech issues and walk
customers through the steps needed to fix various problems.
Equipping healthcare practitioners with details regarding
member’s benefits. Granting pre-authorization for Medical
Treatment, if covered. Providing details regarding the status of
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.