Profile of Rick Jayson Natividad

Rick Jayson Natividad Customer Support Representative
4 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
eCommerceTechnical SupportVirtual Assistant

Customer service representative with over 4 years of experience in telephone, email, chat and face to face customer service. Skilled with Major customer service software, analyzing fraudulent activities, providing customer care, handling customer complaints, while maintaining positive and friendly disposition.

Work History (0)

  • There are no activities yet.

Work Experiences

  • FRAUD SPECIALIST

    TELETECH - DOORDASH

    July 2022 - Now

    Providing exceptional service from assisting owners with
    investigating their account takeover reports, reviewing
    suspicious account activities, refunding the fraudulent charges
    after analyzing the data, and reactivating accounts once it
    passed the evaluation.

  • CHAT SUPPORT REPRESENTATIVE FOR SELLERS

    TASKUS – ETSY SHOP

    June 2021 - July 2022

    In addition to providing an efficient support to system issues and
    a remarkable seller experience, we also cover everything from
    creating a seller account to troubleshooting issues with orders or
    returns, and assisting sellers with their basic tax requirements.

  • TECHNICAL SUPPORT REPRESENTATIVE

    TELEPERFORMANCE – AT&T

    January 2019 - March 2020

    Responding to technical and nontechnical inquiries from
    customers for the purpose of providing information, resolving
    issues and/or providing direction as may be required. Use
    information from customers to diagnose tech issues and walk
    customers through the steps needed to fix various problems.

  • CUSTOMER SERVICE REPRESENTATIVE

    ALORICA – ANTHEM NATIONAL

    November 2017 - December 2018

    Equipping healthcare practitioners with details regarding
    member’s benefits. Granting pre-authorization for Medical
    Treatment, if covered. Providing details regarding the status of
    their claims

Education

  • BACHELOR OF SCIENCE MAJOR IN HOTEL AND RESTAURANT MANAGEMENT

    UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA

    July 2013 - April 2017