Profile of Aldrin Recapente
Aldrin Recapente Lead Verifier/Sales Associate/CSR/TSR/Subject Matter Expert/Team Leader
From the time I started working as a customer service representative, I learned exactly what I was passionate about, to provide exceptional services to my customers. Because of hard-work and dedication, I got promoted as a subject matter expert where my main goal was to help agents in terms of product and call-handling. Few months later, I was announced as a Team Leader where I got to handle my own team. Understanding that the nature of my work wasn’t that easy, motivating people was the most challenging part of all, but in the end, sacrifices and hard decisions paid off. In my entire career, what I rebelliously love the most, is to provide coaching, career development, and to share best practices where it helps everyone find their own ability to perform and deliver good results. Most of my experiences are with Sales, Customer Service and Technical Support, but presently, I am working as a Lead Verifier. I deal with diabetic patients, also with doctors and nurses help them understand how our supply works. On top of it, is to analyze data out from the leads and provide strategic recommendations to clients and suggest changes when needed.
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