Profile of Aldrin Recapente

Aldrin Recapente Lead Verifier/Sales Associate/CSR/TSR/Subject Matter Expert/Team Leader
7 years experience 0 projects worked Philippines
$10.00 /hr $0 earned
SalesTechnical SupportVirtual Assistant

From the time I started working as a customer service representative, I learned exactly what I was passionate about, to provide exceptional services to my customers. Because of hard-work and dedication, I got promoted as a subject matter expert where my main goal was to help agents in terms of product and call-handling. Few months later,  I was announced as a Team Leader where I got to handle my own team. Understanding that the nature of my work wasn’t that easy, motivating people was the most challenging part of all, but in the end, sacrifices and hard decisions paid off. In my entire career, what I rebelliously love the most, is to provide coaching, career development, and to share best practices where it helps everyone find their own ability to perform and deliver good results. Most of my experiences are with Sales, Customer Service and Technical Support, but presently, I am working as a Lead Verifier. I deal with diabetic patients, also with doctors and nurses help them understand how our supply works. On top of it, is to analyze data out from the leads and provide strategic recommendations to clients and suggest changes when needed. 

Work History (0)

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Work Experiences

  • Team Leader


    April 2017 - March 2019

    Team Leader with experience of coaching individuals how to correlate sales and customer service skills. It was a blended account hence managing each KPIs has been a struggle for some. With great tactics, I believed that I was able to help everyone achieve a dramatically high performance. On a daily basis, I provided emphasis on which behavior everyone has to display on every call. And, when I believe necessary steps are needed, I do root cause analysis and perform a one-by-one coaching, which will hold them accountable for a failing performance. Indeed, it was also my duty to keep an eye on each of them and have helped them grow personally and professionally, by mentoring and sharing best practices.

  • Sales Associate/Lead Verifier

    Collective Solution

    September 2021 - Now

    Presently, I work in the HealthCare industry as a Lead Qualifier. In my work, I converse with diabetic patients, doctors and nurses, help them understand how our supply works, create the needs by explaining the features, benefits and advantages that they can get that are different from what they are accustomed to. On top of it, is to analyse data out from the leads and provide strategic recommendations to our clients if changes are needed.

  • Technical Support-Tier 2


    July 2019 - August 2021

    Telco – Technical Support/Tier II representative with high ability of understanding complex issues and delivering long-term resolution. This experience requires everyone to reach above target on, 1. Customer Satisfaction Rate, 2. Average Call Handling Time, 3. Revenue per call, 4. 7-Day Repeat and 5. Transfer Rate.

  • Subject Matter Expert

    Sykes Asia

    March 2014 - March 2017

    For almost three years, Sykes Asia, Cebu became my home. I was an SME and/or an acting team leader with experience of helping people how to improve their customer service skills. I managed to coach fifteen to sixteen individuals, provided them with a sustainable action plan to help reach their target on a daily and monthly basis.


  • Bachelor of Secondary Education

    Jose Rizal Memorial State University

    April 2012 - March 2014