Profile of Raechelle Miclat

Raechelle Miclat Freelancer
11 years experience 0 projects worked Philippines
$7.00 /hr $0 earned
Blog WritingPhoto EditingProduct DescriptionProofreadingVirtual Assistant

I have over 10 years working experience in different fields: Coordinator for Sales, Projects, Procurement and Logistics, Contracts (Administration), Training and Delivery, Team Lead and General Customer Service. I did a short stint as a social media content creator for three years.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Sales Officer

    Techno Q

    April 2015 - April 2016

    – Archiving and filing of sales documents, tender documents and all related documents both in hard and electronic copies
    – Assisting and cooperating with the Audio Visual Sales Consultants in preparation of sales quotations, quotation acknowledgements and submittal of tenders
    – Assisting the Sales Manager and Consultants in all related activities

  • Procurement Officer

    Techno Q

    July 2013 - April 2015

    – Procurement of Audio Visual, Security and Surveillance System, Lighting and Hospitality materials for both retail and projects orders
    – Ensure delivery of materials to the client
    – Ensure that clients are invoiced on time after the delivery
    – Filing of pertinent documents like signed purchase orders, pro forma invoices, delivery notes, etc.
    – Executing procurement of materials as per company procedure

  • Contracts Coordinator

    Techno Q

    November 2010 - July 2013

    – Proofreading and documenting of contracts, comments, correspondences, etc.
    – Archiving and filing of contracts and all related documents both in hard and electronic copies
    – Assisting and cooperating with the Contracts Manager in modifying and improving the department plan and procedure
    – Assisting in following up and monitoring of the contracts condition, invoicing and collection
    – Assisting in following up and monitoring the progress of contractual obligations in execution
    – Assisting the Contracts Manager in all related activities

  • Projects Coordinator

    Techno Q

    November 2009 - October 2010

    – Procurement of lighting materials for both retail and projects orders – Arrange for logistics services for the ordered materials
    – Ensure delivery of materials to the client
    – Ensure that clients are invoiced on time after the delivery
    – Filing of pertinent documents like signed purchase orders, pro forma invoices, delivery notes, etc.
    – Executing procurement and logistics as per company procedure

  • Unit Manager

    Convergys (Concentrix)

    December 2008 - October 2009

    – Effective handling of a team to meet client specific goals
    – Coaches the agent on how to achieve the highest possible goal for their individual and team goals, behaviour/conduct, and career pathing development – Monitor performance progress on a daily, weekly and monthly basis and providing an open discussion on how to further agent performance
    – Provides achieved metrics vs. goals to higher management for business review purposes
    – Reports to higher management on daily basis of the progress of overall team and individual performance
    – Monitor calls from the agents to ensure high quality of service being given to customers
    – Facilitate uptraining/refresher training to team members to be sure that we are aligned with client’s policies and procedures
    – Complete daily administrative work such as tracking of agent data, timekeeping, and other administrative tasks as required in a timely and accurate manner

  • Program Specific Trainer

    Convergys (Concentrix)

    July 2006 - December 2008

    – Effectively deliver and facilitate adult classroom training for a duration of six (6) weeks in support of client programs to ensure superior workforce preparation, specifically with front line representative level employees.
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    – To facilitate and delivery of program curriculum for new and existing agents. – Instruct new hire and continuing education program specific training.
    – Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques.
    – Complete daily training administrative work such as tracking of student
    data, timekeeping, and other administrative tasks as required in a timely and accurate manner.
    – Monitor trainee progress for the duration of training, providing coaching and developmental feedback.
    – Facilitate transition of students from training to work environment, ensuring competency levels are sufficient.

  • Customer Service/Sales Representative

    Convergys (Concentrix)

    February 2006 - July 2006

    – Answer customers’ concerns and queries with regard to their account and to upsell client-specific products.
    – Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanour, can-do attitude, and willingness to help at all times.
    – Knowledge of account ownership, responsive and timely with correspondence and problem resolution.

Education

  • AB Psychology

    Pasig Catholic College

    June 2001 - April 2005

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