Profile of Nadia Yanez

Nadia Yanez Remote service provider/VA
16 years experience 0 projects worked Philippines
$4.00 /hr $0 earned
AmazoneCommerceProduct DescriptionProduct ListingVirtual Assistant

I have over 4 years experience in technical/customer support, as well as many years of experiemce in general office and administrative tasks. 

I would describe myself as a very determined and highly motivated person.  I am able to see things in perspective and i caope well when the going gets tough.  In addition, I am enthusiastic, responsible, dependable, I can work under pressure and I am very keen with details. 

Work History (0)

  • There are no activities yet.

Work Experiences

  • Virtual Assistant

    King Sales

    August 2017 - November 2019

    – Help businesses develop strong relationships with our clients and customers.
    – Answering customer inquiries.
    – Help customers with complaints and questions.
    – Give customers information about products and services, take orders, process returns, and cancellations.

  • Virtual Assistant

    The Expert Nutritiom

    October 2016 - December 2016

    – Data entry on The Expert Nutrition Center\’s new website
    – The job mostly involves copying data into their new site, upload of pictures to the site, some formatting, and updates as needed.
    – There will likely be other tasks along the way but these are the most urgent needs right now.

  • Customer Service Representative

    Teleperformance Phils.

    August 2013 - January 2016

    -Telstra is a leading service provider in Australia
    -I am capable of handling technical support for residential faults
    -Cross-trained: Completed training for Telstra CT CSC to ADSL Wave 2 – Best in Class training
    -Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
    -Follow standard processes and procedures
    -Identify and escalate priority issues per Client specifications
    -Organize ideas and communicate oral messages appropriate to listeners and situations
    -Follow up and make scheduled call backs to customers where necessary
    -Awarded as the Top performing agent for CSC Wireline – TP Cebu for an exceptional accomplishment by achieving a balanced individual scorecard for the month of June 2014

  • Secretary

    Philippine National Police

    July 2013 - August 2013

    -Assume receptionist duties
    -Other duties as assigned
    -Facilitate special event organization, registration and execution
    -in-charge of issuance of police clearance

  • Administrative assistant

    GV Pharma King Inc.

    January 2008 - January 2013

    -Assume receptionist duties, greet public and refer them to appropriate staff members
    -Answer phone, route calls, and take messages
    -Assist staff with administrative duties as requested
    -Cooperate in the maintenance and/or modification of client collection system
    -Oversee database management for quality assurance
    -Provide training to staff on database encoding
    -Develop and maintain company’s inventory system
    -Distribute incoming mail and prepare outgoing mail including bulk mail
    -Type and word process documents as needed
    -Update and maintain mailing lists
    -Produce mailing labels and reports as requested
    -Maintain appropriate interpersonal relationships with employees, peers, and clients
    -Facilitate special event organization, registration and execution
    -Assist with various program operations as requested as responsibilities permit
    -Handles business plan, action plan, management, operations and other administrative activities
    -Can assist in creating a job application that will attract job candidates who are qualified for the job.

  • Accounting associate

    Phwrma King Distributor

    January 2006 - January 2008

    -Officer in-charge in keeping clients account
    -Maintains work flow by assigning tasks to clerical staff
    -Monitors an audit progress
    -Recommends control and process adjustments

  • Ticket sales and service staff

    Fortune sea carrier

    January 2003 - March 2005

    -Issuing of tickets
    -provides fare quotation
    -arrange for cargo shipments and perform other related customer service duties to assist passengers bound for Bato, Leyte, Philippines

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