Charmin Mye Lorenzo Senior Customer Service Support, QA Manual Tester
12 years experience0 projects worked Philippines
$8.00 /hr $0 earned
eCommerceTechnical SupportVirtual Assistant
I am a customer-oriented professional with over 8 years of experience in providing exceptional customer service. My expertise includes handling customer inquiries, resolving complaints, and providing product knowledge. I am skilled in multitasking, problem-solving, and effective communication. I have experience working in fast-paced environments and meeting customer satisfaction metrics.
Customer satisfaction metrics
Additionally, I am a detail-oriented manual tester with over 2 years of experience in testing software applications. My expertise includes developing and executing test cases, identifying defects, and collaborating with development teams to ensure high-quality products. I am skilled in testing methodologies, including black-box testing and regression testing. I have experience working in Agile environments and using tools such as JIRA and Notion.