Profile of Charmin Mye Lorenzo
Charmin Mye Lorenzo Senior Customer Service Support, QA Manual Tester
I am a customer-oriented professional with over 8 years of experience in providing exceptional customer service. My expertise includes handling customer inquiries, resolving complaints, and providing product knowledge. I am skilled in multitasking, problem-solving, and effective communication. I have experience working in fast-paced environments and meeting customer satisfaction metrics.
Skills:
- Customer service
- Complaint resolution
- Product knowledge
- Multitasking
- Problem-solving
- Communication
- Fast-paced environment
- Customer satisfaction metrics
Additionally, I am a detail-oriented manual tester with over 2 years of experience in testing software applications. My expertise includes developing and executing test cases, identifying defects, and collaborating with development teams to ensure high-quality products. I am skilled in testing methodologies, including black-box testing and regression testing. I have experience working in Agile environments and using tools such as JIRA and Notion.
Skills:
- Manual testing
- Test case development
- Defect identification
- Collaboration with development teams
- Testing methodologies (black-box testing, regression testing)
- Agile environment
- JIRA