Profile of Charmin Mye Lorenzo

Charmin Mye Lorenzo Senior Customer Service Support, QA Manual Tester
12 years experience 0 projects worked Philippines
$8.00 /hr $0 earned
eCommerceTechnical SupportVirtual Assistant

I am a customer-oriented professional with over 8 years of experience in providing exceptional customer service. My expertise includes handling customer inquiries, resolving complaints, and providing product knowledge. I am skilled in multitasking, problem-solving, and effective communication. I have experience working in fast-paced environments and meeting customer satisfaction metrics.


  • Customer service
  • Complaint resolution
  • Product knowledge
  • Multitasking
  • Problem-solving
  • Communication
  • Fast-paced environment
  • Customer satisfaction metrics

Additionally, I am a detail-oriented manual tester with over 2 years of experience in testing software applications. My expertise includes developing and executing test cases, identifying defects, and collaborating with development teams to ensure high-quality products. I am skilled in testing methodologies, including black-box testing and regression testing. I have experience working in Agile environments and using tools such as JIRA and Notion.


  • Manual testing
  • Test case development
  • Defect identification
  • Collaboration with development teams
  • Testing methodologies (black-box testing, regression testing)
  • Agile environment
  • JIRA

Work History (0)

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