Profile of Michael Xavier Chung
Michael Xavier Chung Customer/Technical Support
I’ve been in the BPO industry for more than 7 years. I’ve been a Customer Service Representative, Technical Support Representative, QA, Recruitment Asst. Team Coordinator and an SME (Subject-matter Expert). Provided support through inbound/outbound calls, chat and email. After being with the BPO industry I’ve decided to try home-based jobs. My very first home-based job was as an Appointment Setter – VA to a Property Investor client based in the United States. I did outbound calls to potential home/property owners who would want to sell their homes/properties. Then made sure to follow up with them through email, text message or phone call until they agree to have a meeting appointment with my client. Then, I joined Auptix, Inc. a logistics company based in Solana Beach, CA in the US where I was a Logistics Expeditor. I facilitated a process to coordinate shipments status of truck loads. I established good relationships with Carriers, Shippers and Receivers. Worked efficiently with Fulfillment and Sales Representatives too. I’d usually make phone calls to Carriers or send them emails or even text messages to get status updates of a truck load be it in transit, picked up, or delivered status.