Profile of Matt Raven Borbolla

Matt Raven Borbolla Administrative Assistant
5 years experience 0 projects worked Philippines
$4.00 /hr $0 earned
Internet ResearchTechnical SupportVirtual Assistant

I am Matt Raven. 26 Years of age residing at Meycauayan Bulacan, I previously worked as Senior Level 2 Help Desk analyst at Seven Seven global Services and my job there is to Support clients and create tickets as well as Approving their access in certain servers. I am experienced as well in Microsoft Excel since I worked as an Workforce analyst. Right now looking for opportunities as Virtual Assistant. I have solid Experience in US Insurance. Medical,Life,Dental,Auto and Home.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Administrative Assistant

    Flexible Benefit Service Corporation

    August 2019 - February 2021

    -Indexed and routed cases to right department and assisting customer
    service team answering and solving queries.
    -Quoted and delivered best health insurance offers to Brokers.
    -Helped different departments by creating Macros and advanced
    Formulas from Excel for faster work.

  • Administrative Assistant

    Regency Insurance Group LLC

    March 2019 - September 2019

    -Built and compiled Applications for various clients all over Florida and Texas areas.
    -Worked with mortgages to ensure client was able to renew their Policies in timely manner
    -Was able to meet more than client expectations towards work.

  • Senior Help Desk Analyst

    Seven Seven Corporate Group

    March 2018 - October 2018

    -Troubleshoots software and hardware problem of clients through email,chat and call
    -Creates and sends ticket to appropriate group for specific server and site wide errors
    -Gives permission and access for Administrator accounts to high end clients

  • Workforce Analyst

    Alorica Philippines

    October 2016 - August 2017

    -Helped and maintained the quality of Relationship Managers and Team Managers
    -Was able to maintained the confidential information of clients
    -Provided an excellent service and set realistic goals to achieve client staffing requirements and needs

  • Subject Matter Expert

    Concentrix Ph, Amazon

    June 2015 - July 2016

    -Was able to give an excellent customer service experience to the customers
    -Aided customers on time and solve customer problems properly
    -Became Top agent for 4 consecutive months

Education

  • College Undergraduate

    University of Manila

    March 2012 - April 2014

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