Profile of Milan Morales
Milan Morales eCommerce Customer Service Manager
started my work-from-home career back in 2013 as a Data Entry Specialist and a Virtual Assistant who did freelance work for Upwork.
Afterwards, I worked in the Business Process Outsorcing (BPO) Industry as a Customer Service Representative for multiple US Accounts such as Netspend (Financial), AT&T (Telco).
My latest full-time work was for Amazon as a Seller Support and subsequently as a Subject Matter Expert. My main scope of work was to assist Sellers and Seller Support Associates with complex and challenging cases.
I am an expert when it comes to Amazon’s Standard Operating Procedures (SOPs), Help Pages, and Internal Workflows. My Amazon experience covers all aspects of Seller Central from Inventory (Product Listings, Detail Page, Flat Files), Order Management (Merchant-fulfilled or Amazon), Advertising (Promotions, Lightning Deals, Enhanced Brand Content), Reports (Fulfillment Reports, Date Range Reports), Performance (Account Health and Policy Violations), Fulfillment by Amazon (Shipments, FBA Fees and Policies), Case Management and a lot more to cover.
I am currently working as a Customer Service Manager for a local organic haircare/skincare wellness brand that operates both online (Shopify, FB, IG, Tiktok, Shopee, Lazada) & offline channels (Supermarkets, Drugstores, Kiosks).
I have a strong command of the English language in both speaking and writing. I am very exceptional when it comes to researching (Google), learning and applying processes, multi-tasking, and analysing. I am experienced in providing customer service through Phone, E-mail, and Chat. I am driven, passionate, and very inspired when it comes to bringing about positive change and direct impact to any venture. I firmly believe that any skills can be learned but it is having the right attitude and a positive mindset that can lead to success.
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