Profile of Miguel Jaime Paningasan

Miguel Jaime Paningasan Customer Service Specialist
5 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
eCommerceInternet ResearchTechnical SupportVirtual Assistant

A thorough and effective customer service expert with over 5 years of experience. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Seeking to use expertise and techniques learned as a customer care representative to provide assistance and add value to your business.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Technical Support Advisor


    September 2018 - November 2021

    * Handle 40+ chats daily with duties including troubleshooting device issues.
    * Presenting relevant product information
    * Addressing billing concerns and account issues
    * Was a part of Level 2 Tier team that handles Administrative tasks/deliverables

  • Customer Care Representative


    August 2016 - September 2018

    * Resolved customer email requests for assistance related to eCommerce platform
    * Forwarded requests as per escalation policy to higher level of support.
    * Resolved requests related to billing and account issues, and technical assistance.
    * Evaluated agent emails as Quality Assurance Apprentice