A thorough and effective customer service expert with over 5 years of experience. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Seeking to use expertise and techniques learned as a customer care representative to provide assistance and add value to your business.
Add work experience to your profile. (optional)
* Handle 40+ chats daily with duties including troubleshooting device issues.
* Presenting relevant product information
* Addressing billing concerns and account issues
* Was a part of Level 2 Tier team that handles Administrative tasks/deliverables
* Resolved customer email requests for assistance related to eCommerce platform
* Forwarded requests as per escalation policy to higher level of support.
* Resolved requests related to billing and account issues, and technical assistance.
* Evaluated agent emails as Quality Assurance Apprentice
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.