Profile of Micca Jovero

Micca Jovero Virtual Assistant
7 years experience 0 projects worked Philippines
$8.00 /hr $0 earned
Content MarketingInternet ResearchSocial Media ManagementTechnical SupportVirtual Assistant

Social Media Manager | Content Creator | Customer Service Representative | Medical Virtual Assistant | Client Support Specialist | Marketing Assistant | Data Analyst

Work History (0)

  • There are no activities yet.

Work Experiences

  • Workforce Associate

    Accenture

    January 2015 - February 2019

    I was able to handle multiple accounts in different roles
    1. Business Process Associate under Data Cleansing and Augmentation– Making that the physicians information in our data base is correct and up to date. Contacting pharmacy, Dr office and patient for the information needed. Data scrubbing and reporting of the team at the end of shift.
    2. Request of information Intake Specialist- Analyzing and reviewing patient medication request. Making sure that medications matches the diagnosis of the patient. Calling Dr. office and patients for the missing information. Making Prior Authorizations and credentialing medication request.
    3. Workforce Associate- Scheduling-creating employee schedule (pto,leaves,ot etc), Intraday-checking workload forcast, making sure that headcount matches the surge of workload. Workload management- Scrubbing and distributing workload to employees.

  • Customer Service Representative

    VXI

    April 2020 - December 2020

    A hybrid representative that provides exceptional customer service experience. Some of my task are:
    Managing incoming calls
    Payment processing
    Billing Discussions
    Tech support
    Order creation
    Driving sales from existing and new customers

  • Virtual Assistant - Client Service Specialist

    Viral Solutions GA

    December 2020 - March 2023

    • Monitoring and facilitating incoming calls and chat inquiries.
    • Assure patients of the quality and timely service we provide.
    • Accuracy in inputting records in AMD and EHR/EMR (system)
    • Uploading vaccination info in GRITS and VS internal records
    • Extracting and Scrubbing scheduled patient appointments to send reminders and surveys.
    • Being flexible due to additional tasks requested by the client

Certification

  • Social Media Management

    ProVA

    February 2023 - February 2023

    content creation, advertising, analytics, community management, customer service, creativity, collaboration, time management, and flexibility. Able to create engaging content, manage online reputation, engage with stakeholders, analyze data, and adapt to new trends and technologies

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