Proficient in the following: – Chat and Email Handling: I have worked as a Customer Service Representative for eBay for three years: assisting customer via email and chat. This experience has helped me to be confident in dealing with foreign customers, their needs and how to deal with it. This has also widened my understanding of eCommerce and has made my way around it. – Shopify: I have an experience with Shopify when I was an eCommerce VA for an eBay seller. I was using Shopify to get details of the order, processed refunds and updated status and tracking numbers. – E-commerce Store Management – Web research – Social media: webpage admin, Facebook admin, Instagram admin, Twitter admin. – Google Drive (Spreadsheets, Docs) – General Admin Work and data entry – Customer Service Manager – I have almost 4 years experience in handling a call center team.
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● Handles customer service through phone calls
● Provide basic troubleshooting steps with the customer for their faulty landline.
● Educate customers of the solution and next steps to be done to resolve their issue with their
● Create trouble tickets to send a Communications technician for the customer
Develop agent’s customer service skills through one to one coaching
● Monitors calls and identifying agent’s behavior that hinders them to reach their KPI
● Explain KPI’s to agents and educate agents of the skills to be learned and acquired to
● Perform administrative tasks like updating agent’s paid time off, time adjustments and
address HR concerns
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.