Profile of Joanna Marie Barabad

Joanna Marie Barabad MultiChannel eCommerce Rockstar VA
9 years experience 0 projects worked Philippines
$6.00 /hr $0 earned
eCommerceInternet ResearchSocial Media ManagementTechnical SupportVirtual Assistant

Proficient in the following: – Chat and Email Handling: I have worked as a Customer Service Representative for eBay for three years: assisting customer via email and chat. This experience has helped me to be confident in dealing with foreign customers, their needs and how to deal with it. This has also widened my understanding of eCommerce and has made my way around it. – Shopify: I have an experience with Shopify when I was an eCommerce VA for an eBay seller. I was using Shopify to get details of the order, processed refunds and updated status and tracking numbers.  – E-commerce Store Management – Web research – Social media: webpage admin, Facebook admin, Instagram admin, Twitter admin. – Google Drive (Spreadsheets, Docs) – General Admin Work and data entry   – Customer Service Manager – I have almost 4 years experience in handling a call center team.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Service Representative

    Teleperformance

    March 2012 - November 2013

    ● Handles customer service through phone calls
    ● Provide basic troubleshooting steps with the customer for their faulty landline.
    ● Educate customers of the solution and next steps to be done to resolve their issue with their
    landline
    ● Create trouble tickets to send a Communications technician for the customer

  • Team Lead

    Teleperformance

    November 2013 - January 2018

    Develop agent’s customer service skills through one to one coaching
    ● Monitors calls and identifying agent’s behavior that hinders them to reach their KPI
    ● Explain KPI’s to agents and educate agents of the skills to be learned and acquired to
    reach KPI
    ● Perform administrative tasks like updating agent’s paid time off, time adjustments and
    address HR concerns

  • Operations Support Staff

    BlueShyft / VirtualStaff365

    March 2018 - May 2019

    Handling inbound calls from newsagencies to provide support for services offered
    ● Make outbound calls to newsagencies to check status of parcels or other equipment
    needing update by the client.
    ● Real time update on Google Sheets for any updates made per newagency called and
    provide updates by calling partners.
    ● Update information on CRM as requested by the newsagency or client

Education

  • Bachelor of Secondary Education Major in English

    University of Southern Philippines Foundation

    June 2010 - September 2011

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