Profile of Lyra Angela Sacopon

Lyra Angela Sacopon Customer Service Representative
1 year experience 0 projects worked Philippines
$5.00 /hr $0 earned
Internet ResearchPhoto EditingProduct ListingRecruitingVirtual Assistant

I’ve been working as a customer service representative for 6 months. At my current job in the accounting department of a midsize company, I handle scheduling meetings, handling complaints and other queries of the customers, and sometimes travel planning for our manager and other staff members. I also help prepare correspondence, presentations, and reports.

I’m known for being a detail-oriented, well-organized team player. I’m a good communicator and can juggle multiple tasks simultaneously.

With this experience, I’m looking for an opportunity to take the next step in my career. I’m hoping to do so in an organization like yours that works to improve the environment, which I’m passionate about.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Service Representative

    Fil Products Service Television of Calbayog, Inc

    November 2022 - May 2023

    • Provided excellent customer service to resolve customer complaints in a timely manner.
    • Answered customer inquiries and provided accurate information regarding products and services.
    • Maintained detailed records of customer interactions, transactions, and comments for future reference.
    • Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
    • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
    • Developed strong relationships with customers by providing personalized assistance and support.
    • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
    • Answered inbound calls, chats, and emails to facilitate customer service.

Education

  • Bachelor of Science in Criminology

    Eastern Visayas Central Colleges

    June 2017 - May 2021