I am reliable and hard working individual. Long-term customer service associate. I have great experienced in chat, email and escalation support. I’m also a Quality Analyst wherein I can work under pressure and make sure to meet the deadline on time. I am very committed on the job that I have. Looking forward to work with you and I will provide excellent service and anything that you will need.
I’ve been working in BPO industry for more than 7 yrs and I was a Quality Analyst for more than a year. Long-term customer service associate. I have great experienced in chat, email and escalations support. Has an experience of Technical and Customer service with a little background in Sales.
I always make sure that I will meet my deadlines in every job commitment that I have. Looking forward to work with you and I will provide excellent service and anything that you will need.
Add work experience to your profile. (optional)
Monitoring Chat
Sending e-mail for coaching feedback
Generating report for compliance
Performance Readout
Helps a team focus on causes that have the
greatest impact.
Taking supervisor call and chats
Sending update regarding escalations.
Interacting with L3 for any update
Add work education to your profile. (optional)
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.