Profile of DONNABEL MATAS

DONNABEL MATAS IT Engineer / Administrative Assistant
8 years experience 0 projects worked Philippines
$4.00 /hr $0 earned
Internet ResearchPhoto EditingTechnical SupportVirtual Assistant

Work History (0)

  • There are no activities yet.

Work Experiences

  • Support Services Staff

    MIRAMED

    July 2014 - July 2015

    • Communicate the results of data analysis in written and verbal form to managers.
    • Regularly examine data reports to locate and resolve mistakes throughout.
    • Produces and/or assists in the production of all required internal and external reports.
    • Support operations departments in reaching their goals through report analysis.
    • Maintain the company databases and perform updates as necessary to ensure accuracy.
    • Working with possible reports automation.

  • IT Support Engineer

    MIRAMED

    July 2015 - Now

    • Managing CA ARCServe Backup, Tape rotation, and Restoration.
    • Resolved incoming help requests from end users via both telephone, remote and work orders in a courteous manner.
    • Documents all pertinent end user identification information, including name, department, contact information, and nature of
    problem or issue.
    • Builds rapport and elicits problem details from help desk customers.
    • Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician.
    • Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful
    decisions made, and actions taken, through to the final resolution.
    • Applies diagnostic utilities to aid in troubleshooting.
    • Install and configure computer systems and applications within the company (83 assigned desktop computers).
    • Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and
    configuring systems and applications.
    • Perform password resets, user profile creation/deletion, and dealing with password issues using Active Directory.
    • Maintain user accounts including rights, permissions, and groups
    • Develops help sheets and knowledge base articles for end users.
    • Performs miscellaneous job-related duties such as web and system development for the operations productivity tools.
    • Monitoring tools, Symantec AV, Servers Disk Usage, Data Center UPS & Temperature, ISP Bandwidth Usage, CCTV,
    ARCServe Backup, Firewall Log Server, FALCO Biometric System, Nagios, Zabbix, FortiGate.

Certification

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

    Microsoft

    September 2022

    I423-1955

  • Certified CompTIA A+

    CompTIA

    October 2022 - October 2022

    2JH5Q76QK1RQ19G0