Profile of Karen De Guzman

Karen De Guzman Account Reports Analyst
8 years experience 0 projects worked Philippines
$3.00 /hr $0 earned
eCommerceSocial Media ManagementTableau SoftwareTranslationVirtual Assistant

Hi, My Name is Karen Coran-de Guzman. I am a novice with regards to Homebased jobs, 

I have more than 10 years experience in Call Center (BPO Industry). I have a year experience is Customer Service Representative and about more than 8 years of experience as a Reports Analyst. I can communicate well in English both written and oral. I am also proficient in MS Tools (MS Excel, MS Office, MS PowerPoint, MS PowerBI) and has basic programming knowledge. I am also a graduate of BA – Computer Secretarial, I have knowledge with administrative works, email and phone communication, appointment settings and the like.

As a reliable, self-motivated, and efficient individual with the experience of reports analyzation and with great communication skills.  I am well prepared to extend my record of exceptional service to your business. I welcome the opportunity to discuss my qualifications with you further and to be of service to you.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Call Management System Analyst

    Qualfon Philippines Inc

    July 2010 - April 2011

    • Do real-time monitoring and ensures a smooth flow for the entire operation
    • Closely monitor all entire operations
    • Maintain daily, weekly, monthly, and quarterly call center statistics and performance reports
    • Review and conduct analysis regarding staffing
    • Balancing of servers per skill and as a whole
    • Identify and report on trends in attendance and staff hours while working to uncover underlying issues
    • Able to control systems and tools downtime
    • Able to deliver an extensive report on the entire day’s operation
    • Reports directly to a CMS supervisor and manager

  • Account Reports Analyst

    Qualfon Philippines Inc

    April 2011 - August 2019

    • Create reports according to statistical formulas for use in statistical studies for Management. May perform actuarial computations and compile charts and graphs for use by actuaries.
    • Do the invoicing and financial reports based on client’s standard.
    • Investigate any discrepancies on the data gathered and present it in a detailed report.
    • Send out reports to the appropriate group or individual. (Productivity Report, Invoicing Report and other Performance based report).
    • Extract reports from Avaya CMS Supervisor Tool and use it for Metric Report (ex. AHT, ACD Calls, Staffed Hours)
    • Proficient in MS Word, MS Excel, MS PowerPoint
    • Has basic knowledge and continuous learning on MySQL (Creating table, Appending reports on MySQL, basic MySQL query). VBA and Macro (basic Macro Automation, record Macro).
    • Has basic knowledge on Microsoft PowerBI Tool and Tableau Software)


  • Bachelor of Science in Information Technology

    University of Cebu

    October 1998 - June 2002

  • Bachelor of Arts in Computer Secretarial

    University of Cebu

    October 2002 - October 2008