Hi, My Name is Karen Coran-de Guzman. I am a novice with regards to Homebased jobs,
I have more than 10 years experience in Call Center (BPO Industry). I have a year experience is Customer Service Representative and about more than 8 years of experience as a Reports Analyst. I can communicate well in English both written and oral. I am also proficient in MS Tools (MS Excel, MS Office, MS PowerPoint, MS PowerBI) and has basic programming knowledge. I am also a graduate of BA – Computer Secretarial, I have knowledge with administrative works, email and phone communication, appointment settings and the like.
As a reliable, self-motivated, and efficient individual with the experience of reports analyzation and with great communication skills. I am well prepared to extend my record of exceptional service to your business. I welcome the opportunity to discuss my qualifications with you further and to be of service to you.
Add work experience to your profile. (optional)
• Do real-time monitoring and ensures a smooth flow for the entire operation
• Closely monitor all entire operations
• Maintain daily, weekly, monthly, and quarterly call center statistics and performance reports
• Review and conduct analysis regarding staffing
• Balancing of servers per skill and as a whole
• Identify and report on trends in attendance and staff hours while working to uncover underlying issues
• Able to control systems and tools downtime
• Able to deliver an extensive report on the entire day’s operation
• Reports directly to a CMS supervisor and manager
• Create reports according to statistical formulas for use in statistical studies for Management. May perform actuarial computations and compile charts and graphs for use by actuaries.
• Do the invoicing and financial reports based on client’s standard.
• Investigate any discrepancies on the data gathered and present it in a detailed report.
• Send out reports to the appropriate group or individual. (Productivity Report, Invoicing Report and other Performance based report).
• Extract reports from Avaya CMS Supervisor Tool and use it for Metric Report (ex. AHT, ACD Calls, Staffed Hours)
• Proficient in MS Word, MS Excel, MS PowerPoint
• Has basic knowledge and continuous learning on MySQL (Creating table, Appending reports on MySQL, basic MySQL query). VBA and Macro (basic Macro Automation, record Macro).
• Has basic knowledge on Microsoft PowerBI Tool and Tableau Software)
Add work education to your profile. (optional)
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.