A dedicated and well oriented individual with expanded knowledge in banking Industry. Proficiently exposed to Financial Industry, Sales, Collections and Customer Service Experience with diverse knowledge in different line of business.
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| Concentrix
January 2015 – October 2021
– Provide Coaching to Representatives, making sure that they are aligned with the business, state legalities and legal compliance.
– Provide and update changes making sure that everyone is up to date and aligned with the business.
– Facilitate Calibration session to the management and team members, making sure that everyone is calibrated with processes with the new compliance update.
– Evaluate calls by making sure that legal compliance is followed.
November 2021 – Present
– Provide outstanding service to our customers by giving timely resolutions to their queries.
– Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
– Frontline In assisting queries in regards with Checking, Savings and Credit Cards.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.