Profile of Jose Bien Poligratis
Jose Bien Poligratis Trainer
Company: United Health Care (Teletech)
Manila Bay, Pasay City
Position: Trainer
Nature of Business: BPO
Year Started: September 16, 2020 until Present
Function and Responsibilities:
1. Assisting members to know more about their medical policy
2. Assisting New Hire for product preparation and call handling (SME / Nesting Coach)
3. Facilitating New Hire for readiness on a specific Line of Business
4. Accomplishing admin related task
Company: Telstra (Teletech)
Manila Bay, Pasay City
Position: Customer Support Representative
Nature of Business: BPO
Year Started: September 16, 2019 until July 5, 2020
Function and Responsibilities:
1. Assisting customers to move their services to a new address.
Company: Inpiro (SPI CRM)
Niconor Garcia, Makati City
Position: Advance Technical Support / Ecare Representative / Work Force Management
Nature of Business: BPO
Year Started: January 2015 until January 2019
Function and Responsibilities:
1. Assist customer to their account needs via chat.
2. Performing troubleshooting on customer’s equipment.
3. Email response such as online ticket issues, notification updates and account retrieval.
4. Assistant Team Leader for tech learning.
5. Realtime scheduling task
6. Admin Task for Work Force Management