For the past year, I’ve been gaining experience in the business which includes dealing with clients, fleet drivers and handling operations. I am the type of person who likes to see fulfillment in my work, seeing it become valuable is fulfilling. I’m into interacting with people and crunching data/numbers. I’m also versatile and could be trained under different functions.
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Responsible for the overall store management.
Plans and directs the day-to-day operations.
Develops strategies to improve Customer Service.
Drive store sales, and increase profitability.
Ensures the proper implementation of processes, marketing promos, projects, schemes, merchandise display, and layout in all assigned stores through regular monitoring and gathering feedback.
Leads the team in building a strong sales and service culture with the operations team through effective coaching and mentoring.
Responsible for all hub activities and making sure day-to-day operations goes smoothly
Responsible for keeping store inventory at 100 % stocking capacity and ensuring nothing is out of stock
Conducts quality audit checks and inventory cycles
Prepares the work schedule for all hub staff
Attending to the immediate needs of the branch and customers.
Prepares management reports.
Monitoring Hub Budget & Cascade incentive targets
Conduct performance management via performance appraisals
Conduct daily stand-ups to align objectives across the team
Do daily audits to check each individual’s performance
Do attendance and other mandatory checks
Monitored our POD and COD
Monitored our FMCG customer
Created graphic instructions for drivers.
Managed and handled a private fleet
Resolved client issues and concerns for better business operations
Monitored the profitability of our cash on delivery and FMCG
Handled chat support on our Customer Service
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.