Speak’s English/Tagalog Fluently
Good Customer Service Skills
Good at Diffusing Irate Client/Customer
Good leadership Skills
Good at Providing Ownership, Assurance, and Urgency
Good at understanding and providing Empathy
Can handle Out bound and Inbound calls
Knowledge On Recurring payment/charge
Knowledge On Dispute and fraud.
Knowledge On bank process Statement refund and refund Time frame’s
Can work under pressure, can handle more than a hundred Customer/Client a day
Web Programming, Web Design (HTML), Literate on Microsoft Word, Power Point,
Top 1 Agent at Capital One Bank, With Certificate.
Top English Tutor at ACADSOC, With Certificate.
Several times at providing highest Promoter Calls, With Certificate.
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Customer Service Delivery Support, Refunds And credits Handling Sup calls,
Job Detail Dispute specialist, Fraud Specialist, Bank Reconciliation statement, Refund and Credits
Technical Support, Refunds and Credits
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.