My name is Joanne Legiralde and I’ve been a virtual assistant for 4 years now, 8 years including my office work experience. I cater mostly to Directors, CEOs and Property Managers. I offer help with email & calendar management, handle communication professionally with tenants, owners and board members. I also do basic accounting such as accounts payable and receivables, onboard and offboard new properties, generate weekly and monthly reports, maintenance coordination, process lease renewals, monitor turnovers, run delinquency reports and do collections. I also convert prospects to leads, and post marketing materials in social media. I have also been a quality monitoring specialist, learning specialist and handled teams.
My greatest achievement in my previous role was spearheading the project of building the company’s knowledge base along with my team members to streamline the process.
I am dependable, fast learner, resourceful, detail oriented and can work with minimal supervision. With integrity and being a self driven individual, I will make sure to work diligently to provide quality and effective service while maintaining a good and trustworthy relationship with you, and my future colleagues.
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As an Account Manager, I handled all back office work for the photographer. I managed her email and calendar, answered inquiries via text, chat and phone calls, converted leads as booked clients, drafted & sent contracts, invoicing (collections, bank reconciliation), posted updates and articles for the blog post and managed social media accounts (Facebook, Instagram, LinkedIn, Yelp and Google).
As an Assistant Property Manager, I handled maintenance coordination, GL coding, uploading of invoices, running delinquency reports for collections, utility payments, approving invoices using Quickbooks, entering payments, charges, fees, and bills in the unit owner or tenant\’s ledger using Appfolio, general customer service, communicating with vendors and dispatching in-house technicians.
I was initially hired as an assistant to the Director of Operations to provide mostly admin work – generating reports, charging fees, email & calendar management, scheduling appointments, and basic accounting (bank reconciliation, accounts payable and receivables).
I was later on chosen to build a new department that was later on called the Admin Services Department. This is where I handled the communication with the owner\’s and board members, made sure that there is smooth transition of outgoing associations to their new property management companies including the processing of starter and final checks, sent internal notification of outgoing data (Operations, Accounting, Transitions for sales, and in-house technicians), requesting and forwarding all monthly financial packets, sending documents such as the association declaration &bylaws, articles of incorporation, rules & regulations, insurance, delinquencies, board member roster, year-end report, and FEIN are forwarded to the new management company, making sure that mailing and billing addresses are updated for newly transitioned associations, paid association utilities before endorsing to property managers, entering budget, units, and owner contact information in Buildium and spearheaded the project on creating SOPs for uniformity of processes.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.