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Thank you for checking my profile. I’ve handled multiple niches and gotten skills that will define excellence.
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Started as an agent responsible in providing a 5-star customer service experience to the customers of an Entertainment and a Telco company.
Was able to reach a position where I am responsible for metric analysis. Created smart action plans that bring numbers above the expectations and beyond. Managing a team of 14 members before moving to another company.
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Trained for root cause analysis and smart action planning
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Studied BS Civil Engineering with one of the top schools of the Philippines.
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