Profile of Jaena Mae Magalong Torio

Jaena Mae Magalong Torio Account Manager | Team Lead | Customer Service Representative
11 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
Internet ResearchProofreadingVirtual Assistant

Other skills:

Communication

Problem Solving

Time Management

People Management

Critical Thinking

Strategic Acting and Thinking

Self and Team Development

Flexible and Adaptive

Attention to Detail

Administrative Support

Customer Service Skills

Computer Skills

Email Specialist

Data Research and Gathering

Information Analysis

Data Entry

Microsoft Applications

Google Workspace

MS Office (365)

Work History (0)

  • There are no activities yet.

Work Experiences

  • Team Leader

    Foundever

    August 2014 - April 2024

    Improve the performance of each individual employee to help meet the organization’s goals and complete a range of administration and management tasks. Product and systems experts. Developing staff by training, coaching and review performance. Support staff by handling escalations, provide answers and guidance and support agents to perform their job. Leading and Inspiring by communicating company news and facilitating meetings. Doing administrative tasks such as approving leaves and processing payroll information. Supervised higher supports including Client Service Analysts or Account Managers where customers are not the consumers but directly assists owners, merchants or clients of different businesses. Responsible for training team members, setting strategy and monitoring progress towards goals. Responsible for distributing information to team members and stakeholders. Responsible for keeping track of and structuring various tasks, employees and documents. Responsible for deciding how to approach tasks and develop a plan to accomplish them. Responsible for determining the goals that members will work toward.

  • LED (Local Escalations Desk)

    Foundever

    April 2013 - August 2014

    Takes Supervisory Calls and assists callers with their concerns regarding account inquiries such as debit card transactions review and disputes and account changes. Oversee workers who respond to customer inquiries from training to production. Assists leads in overlooking for the team. Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard. Working with team members to achieve daily, weekly, and monthly targets. Participating in meetings and voicing concerns as well as suggestions for improvement.

  • Customer Service Representative

    NCO

    March 2011 - January 2012

Education

  • Associate in Information Technology

    Asian Institute of E-Commerce

    June 2007 - March 2009

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