Profile of Roxanne Eden Ganancial

Roxanne Eden Ganancial General Virtual Assistant
8 years experience 0 projects worked Philippines
$10.00 /hr $0 earned
Virtual Assistant

As a seasoned General Virtual Assistant, I possess extensive expertise in efficiently managing calendars, encoding data, scheduling appointments, handling SMS and email communication, and performing a wide range of administrative tasks. I am now eager to utilize my skills in a professional capacity, consistently seeking opportunities to broaden my knowledge and thrive in this dynamic field.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Recruitment and Intake Specialist

    Ultimate Martial Arts Academy - Oak Park

    October 2022 - July 2023

    – Welcoming students into the facility
    – Prepares and files admission paperwork and entering it digitally
    – Schedule appointments for orientations, meetings, special classes and events
    – Answer phone and email inquiries
    – Address any student and parent complaints or concerns

  • Sales Development Representative

    Vox Professionals

    October 2020 - November 2022

    -Delivering scripted talks that describe the company’s products or services to persuade potential customers
    -Product Introduction
    -Generating warm leads
    -Obtaining customer information such as name and address for shipping products or delivering services
    -Keeping track of customers that have been contacted and those who do not want to be contacted in the future
    -Following up on previous customers for potential sales
    -Maintaining records of customer contacts
    -Distributing emails through the use of automation software and/or Gsuite
    -Purge non-deliverable email addresses and opt-outs.
    -Create database of emails for lead generation.
    -Calendar Management
    -Appointment Setting

  • General Virtual Assistant and Lead Researcher

    Action Online Marketing

    April 2022 - July 2022

    -Research, track, maintain and update leads
    -Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
    -Research and maintain lead generation database

  • Customer Service and Technical Specialist

    RMS Collect Phils.

    September 2012 - January 2018

    -Answering both general/specific customer questions about the company’s products/services
    -Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance
    -providing information about a company’s special offerings and upselling related products/services
    -Dealing with unhappy customers and handling complaints
    -Collecting and analyzing customer feedback
    -Tracking key performance indicators (KPIs) and metrics

    -Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
    -Actively listen to customers to understand their issues or concerns
    -Interview clients to gather information useful in providing recommendations and solutions to a technical problem
    -Install, configure, and troubleshoot Internet and Phone service
    -Document and track customer issues using a ticketing system to ensure quick resolution
    -Maintain the security and integrity of company database by setting access controls
    -Explain highly technical details to customers using simple understandable terms
    -Educate customers on the features of company products/services to minimize technical challenges
    -Follow-up on customers to ensure their issues are completely resolved
    -Produce periodic reports of technical support operations to company management.

Education

  • BT Electronics and Communications Engineering

    Technological University of the Philippines

    June 2008 - May 2012

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