My ten years of experience in BPO industry optimized my skills in customer service thru phone, chat and email support, technical assistance, operation back-end support, data analysis and review, reports, forecast, mentoring and staffing.
I had experience as Technical Support Representative of a US based ISP for almost three years where I was appointed as Internal Quality Auditor of the Operations ensuring that the company complies on the Scope of Work. After that, I joined an Australian ISP as Customer Service Representative. After two years, I was tasked to join Workforce Team, then manage reports and adhoc tasks assigned by the Operations Manager and later on given the chance to handle my own team, Email Support both for mobile and internet and homephone services. In addition, I was also task to manage account support group of their business VOIP services.
I can perform tasks with very minimum supervision and should be able to comply on the deliverable required from my tasks.
And should be able to work full time if needed.
Tools: Google Sheets, Microsoft Word, Microsoft Excel, Slacks, ClickUp, Airtable
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.