Profile of Eusefaye Matugas

Eusefaye Matugas Customer Service Specialist and Data Research
7 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
Internet ResearchProofreadingTechnical SupportVirtual Assistant

My years of experience as a customer service it has taught me a great deal about dealing with customers. I have developed strong problem-solving skills, honed my ability to manage conflict and deal with demanding individuals and polished my communication skills. I am keen to utilize my passion for excellent customer service in providing the best possible experience for your retail clients.

Work History (0)

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Work Experiences

  • Data Research and Lead Generation

    Recruitment Agency based in Vancouver Canada

    September 2015 - August 2019

    After working in the BPO industry I was able to land a Home base job working for a Canadian Employment Agency since 2015. I looked for big companies in Northern US in search of employees and submit those results to my client for them to close the deal.

  • Customer Service Specialist

    [24]7 Customer Care Philippines

    August 2012 - June 2015

    -We provide phone support to customer having issues with their internet connection in the United States.
    -We make sure that we resolve the issue over the phone, else, we send a technician to that area ASAP.
    -We make sure to provide excellent customer service since we handle one of the premiere accounts of the company
    -Maintain consistent rankings in monthly metrics, including call durations, number of calls per shift, and customer satisfaction ratings.


  • Bachelor of Science in Hotel and Restaurant Management

    Cebu Institute of Technology - University

    June 2006 - March 2010