My years of experience as a customer service it has taught me a great deal about dealing with customers. I have developed strong problem-solving skills, honed my ability to manage conflict and deal with demanding individuals and polished my communication skills. I am keen to utilize my passion for excellent customer service in providing the best possible experience for your retail clients.
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After working in the BPO industry I was able to land a Home base job working for a Canadian Employment Agency since 2015. I looked for big companies in Northern US in search of employees and submit those results to my client for them to close the deal.
-We provide phone support to customer having issues with their internet connection in the United States.
-We make sure that we resolve the issue over the phone, else, we send a technician to that area ASAP.
-We make sure to provide excellent customer service since we handle one of the premiere accounts of the company
-Maintain consistent rankings in monthly metrics, including call durations, number of calls per shift, and customer satisfaction ratings.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.