Profile of Eugene Ronnel Gelacio

Eugene Ronnel Gelacio Virtual Assistant / Customer Service and Success / Data Entry
6 years experience 0 projects worked Philippines
$15.00 /hr $0 earned
eCommerceSocial Media ManagementTechnical SupportVirtual Assistant

eCommerce

Social Media Management

Virtual Assistant

Technical Support

For faster communication, you can reach me thru my mail at eugelacio@aol.com

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Success Associate / Inside Account Manager

    rhipe

    March 2021 - Now

    • Helps Australia and New Zealand’s Non-for-Profit (NFP) organizations to understand the
    merits and take advantage of Microsoft’s NFP licensing program. I also provide help
    facilitate non-for-profit lead management to partners and/or introduce aligned partners
    to these organizations – where assistance is requested.
    • Proactively identify solutions and up-sell opportunities through effective customer
    profiling and planning to enable solution selling and create high value opportunities to be
    referred to the rhipe sales teams for follow up.
    • Maintain relationships with key direct customers and existing high value partners, ensure
    customer service excellence and monitor feedback with a view to retention and growth;
    support development of the rhipe brand name.

  • Administrative Virtual Assistant

    VELP Staffing Solution

    February 2021 - July 2021

    • Answering phone calls (Customer Service/Sales/General Inquiry)
    • Email management and chat support
    • Appointment scheduling and calendar management
    • Handling social media accounts and website
    • Storing and organizing files
    • Depending on the daily needs of the client

  • Business Development / Customer Success Manager

    Xtendly Philippines Inc.

    July 2019 - December 2020

    • Creating, searching, and following up new business opportunities and setting
    up/scheduling meetings with prospective or new leads (Real Estate Agents, Brokers, and
    Developers).
    • Evangelizing Real Estate Agents, Brokers, and Developers transform their traditional way
    of selling with the use of technology.
    • Planning and preparing online training demo or hands-on demo of the Prosperna app
    upon subscribing.
    • Doing webinars for basic knowledge of the Prosperna app.
    • Promote the company’s products/services addressing or predicting clients’ objectives.
    • Building long-term relationships with new and existing customers as a Customer Success.
    • Reducing company churn by certain number of percentages.
    • Training of CRM, eCommerce/Online and Website Store Builder

  • Market Researcher

    American Wire & Cable Co., Inc

    June 2016 - June 2019

    • Responsible for conducting market research to gather primary data in the local electric
    wire and cable market to direct sales efforts that will maximize sales volumes and profit
    margins.
    • Conducts market research to gather information on the following: brand preferences,
    prices, competitor’s activities, and other related information that will help in the
    development of our existing market.
    • Safekeeping and monitoring marketing materials (brochures, premium items)
    • Constructing Monthly Operation Reports (MOR) and Sales Performances Reports
    • Gathering and analyzing the Sales Engineers’ monthly sales forecast to be submitted to
    division heads, managers, and executive office.
    • Responsible for conducting an Analysis of Conversion of RFQ’s to PO’s
    • Product presentation on events such as IIEE, ConEx (Architect group), or client calls
    • Prospecting clients, with the use of BCI research, for endorsement to Sales Team

Certification

  • Microsoft 365 Certified: Fundamentals

    Microsoft

    September 2021 - September 2022

    No expiration date

Education

  • Bachelor of Science in Business Administration Maj in Marketing Management

    San Beda College of Alabang

    June 2010 - April 2016

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