Profile of ESMERALDA BANDOLES

ESMERALDA BANDOLES SHOPIFY VA / ENGLISH TUTOR
13 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
eCommerceInternet ResearchPayrollProduct DescriptionVirtual Assistant

Dedicated and versatile professional with a background in banking and finance, loan portfolio management, Human Resource capacity-building training, Shopify website development, and English tutorials for children and professional adults. Adept at facilitating learning, providing linguistic support, and streamlining e-commerce operations. Passionate about utilizing my skills to enhance productivity and drive success in dynamic work environments.

Portfolio

Work History (0)

  • There are no activities yet.

Work Experiences

  • APAC Customer Services, Inc.

    Customer Service Representative

    June 2011 - December 2011

    Handled customer inquiries, complaints, billing questions and payment extensions/service requests;
    Identify and assess customers’ needs to achieve satisfaction;
    Provide accurate, valid and complete information by using the right tools and system for the concern at hand;
    Build sustainable relationships and trust with customer accounts through open and interactive communication;
    Follow communication procedures, guidelines and policies of the organization in managing calls and information treatment;
    Take the extra mile to engage customers;
    Generate sales leads for additional marketing points.

  • Loan Assistant – Credit Recovery Service Assistant

    Opportunity Kauswagan Bank Inc.

    November 2011 - April 2013

    Identified, located, notified, and monitored accounts at default and other delinquent accounts through mail, phone calls and messages, and actual visitation to facilitate payments
    Coordinated with Credit Bureaus and the community in skip tracing clients with new residences.
    Assessed financial capacity and arranged repayment schedules of delinquent accounts.
    Notified credit department and turn-covered accounts to legal entity partners the collection efforts, and repayment failure of delinquent accounts.
    Prepared legal documents for Small Claim Court cases of non-paying accounts.
    Analyzed credit data and financial statements to determine the degree of risk involved in extending credit to loan applicants.
    Conferred with other credit entities and other business representatives to exchange credit information.
    Evaluate customer records and recommend payment plans based on income, savings, payment history, and other financial-related transactions of loan applicants.

  • Emergency Information Verification Consultant (Shelter)

    World Vision Incorporated

    March 2014 - May 2014

    Coordinated and communicated with the community to explain World Vision’s organization purposes, programs, and policies.
    Verified information accuracy provided by surveyors regarding the shelter status of affected households in the community.
    Collaborated with team in dialogues and consultation with the community leaders regarding the program intervention.
    Provided a written feedback report of the community information verification activities conducted.

  • Project Development Officer – Regional Training Officer

    Department of Social Welfare & Development - Field Office VIII

    June 2014 - April 2018

    Prepared Capacity-Building Plan for Sustainable Livelihood Program project implementers and program unit technical staff based on their respective job deliverables and timeline.
    Developed Training Tool Kit for the project implementers of the unit, which encapsulates process and activity guides and monitoring tools for feedback mechanism and activity assessment.
    Prepared and conducted training activities for all project implementers and Training of Trainers for the community leaders.
    Coordinated with other stakeholders and organizations and/or individuals as pool of resource speakers for various training activities.
    Instituted a monitoring and evaluation system to ensure that proper knowledge, skills, and attitudes are developed among the project implementers and beneficiary leaders as a result of the capacity-building interventions.
    Attended meetings, seminars and trainings for knowledge upgrade and program status presentation.
    Presented the Sustainable Livelihood Program to stakeholders, government, and private entities, on behalf of the agency.
    Developed Training Alternative methods as needs arises.
    Acted as Human Resource focal person and Gender & Development focal person for Sustainable Livelihood Program

  • Customer Service Associate - Loan Account Officer (Salary Loan)

    Development Bank of the Philippines

    May 2018 - December 2020

    Market bank’s Loan Facilities to government agencies to forge partnership;
    Assess, review, and process Salary Loan applications from different government agencies;
    Provided financial advice to clients emphasizing the risks, consequences, and benefits of the loan facility applied for;
    Prepares, files, and secure all legal loan documentation of each salary loan client for future references;
    Monitors repayment track of each government agencies and recommend necessary bank intervention to further strengthen partnership.

  • Customer Service Associate - Back Office Staff - MDS Encoder

    Development Bank of the Philippines

    April 2020 - September 2023

    Checked and encoded all bank’s MDS (Modified Disbursement System) transaction in the system;
    Regularly coordinated with agencies’ in-charged for funds availability and other related matters;
    Provided regular monthly reports for the MDS accounts and submit to duly authorized units for reference and monitoring.

  • Customer Service Associate - Teller IV

    Development Bank of the Philippines

    September 2023 - Now

    Provided tellering services to transacting clients, including cash and check deposits, withdrawals, cheque encashments, loan payments, and other related transactions;
    Reconciled cash drawers at the end of shift, count and package coins and currency, and turn over all cash to cashier;
    Record and prepared report for daily tellering transactions;

  • Shopify Developer Assistant

    FITAN

    April 2023 - December 2023

    Copywrite and utilized SEO for each product in the store more wider market reach;
    Search and import winning products at each Shopify stores;

  • Shopify Website Developer Assistant

    Imperial Ecom

    August 2023 - January 2024

    Developed, designed, ad customized Shopify stores as requested by customers;
    Search and import winning products at each Shopify store;
    Utilized SEO for better marketing reach of each product and store;
    Provides regular update to supervisor for the status of store creation.

Education

  • Bachelor of Arts in Social Studies - Major: Economics

    University of the Philippines in the Visayas Tacloban College

    June 2004 - April 2008

    Bachelor of Arts in Social Studies – Major in Economics

Select project(s) to invite ESMERALDA BANDOLES to join

Select all

$1,500.00

$10.00

$1,500.00

$1,300.00

$5.00

$5.00

$100.00

$5.50

$10.00

$750.00

$1,000.00

$100.00

$1,000.00

$4.00

$1,000.00

$400.00

$1,000.00

$7.00

$11.00

$1,000.00

$633.00

$99,999.00

$10.00

$80.00

$1.00

$10.00

$20,000.00

$30,000.00

$14,000.00

$1.00

$26.00

$6.00

$1.00

$30.00

$7.00

$2.00

$40.00

$3.20

$150.00

$6.00

$750.00

$500.00

$10,000,000.00

$10.00

$300.00

$181.00

$100.00

$7.00

$10.00

$120.00

$166.00

$86.00

$500.00

$300.00

$500.00

$5.00

$80.00

$6.00

$20,000.00

$500.00

$700.00

$200.00

$750.00

$4.00

$200.00

$300.00

$11.00

$45,000.00

$750.00

$250.00

$600.00

$2.00

$60,000.00

$60,000.00

$81.00

$196.00

$100.00

$80.00

$800.00

$800.00

$15.00

$500.00

$250.00

$600.00

$300.00

$500.00

$500.00

$2,000.00

$1.00

$240.00

$300.00

$11.00

$50.00

$400.00

$400.00

$350.00

$5.00

$500.00

$500.00

$500.00

$600.00

$25,298.00

$25,298.00

$25,298.00

$25,000.00

$550.00

$550.00

$5.00

$550.00

$550.00

$550.00

$400.00

$2.50

$550.00

$1.00

$550.00

$550.00

$200.00

$500.00

$550.00

$550.00

$1,500.00

$25,298.00

$3.25

$500.00

$15.00

$20.00

$550.00

$550.00

$550.00

$550.00

$550.00

$550.00

$550.00

$3.00

$314.00

$1,000.00

$3,001.00

$30.00

$1,000.00

$1.00

$45.00

$2.00

$600.00

$2.00

$1.00

$2.00

$40.00

$100.00

$50.00

$61.00

Cancel