Profile of Erlinda Alconcer

Erlinda Alconcer Ms
5 years experience 0 projects worked Philippines
$6.00 /hr $0 earned
eCommerceInternet ResearchPayrollProduct ListingProofreading

I prioritize honesty and integrity in all aspects of my life. Continuous learning is a core value, driving my commitment to personal and professional growth. Teamwork is crucial to me; I thrive in collaborative environments where diverse perspectives contribute to shared success. I’ve been in a call center industry for almost 6 years. 

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Experience Executive (Coles BOH - Australia)

    Probe CX

    July 2021 - September 2023

    ● Corresponded with customers about order issues and processed credits/refunds as necessary
    ● Provided appropriate solutions and alternatives as soon as possible to ensure resolution
    ● Coordinated with the retail store to give the best resolution to the customers

  • Accounts Payable/Receivable Specialist (Express Glass - Australia)

    Booth & Partners

    February 2018 - May 2019

    ● Received and processed invoices from vendors, ensuring accuracy and completeness
    ● Communicated with vendors regarding payment inquiries, discrepancies, and any other issues to
    ensure smooth transactions
    ● Analyzed expenses to identify cost-saving opportunities and improve overall financial efficiency
    ● Processed work orders

  • VOC Specialist/Admin (Samsung - PH)

    Transcom

    November 2015 - January 2018

    ● Analyzed customer feedback data to identify trends, patterns, and key areas for improvement
    ● Prepared concise reports summarizing actionable insights from the reports
    ● Provided valuable customer insights to guide product development processes
    ● Utilized technology to streamline data collection, analysis, and reporting

  • Customer Service Representative (Sallie Mae Private/Federal Student Loan - US)

    Teleperformance

    April 2013 - July 2014

    ● Reached out to customers with overdue payments through phone calls
    ● Negotiated and established payment plans or arrangements with customers to help them meet
    their financial obligations
    ● Educated customers on their outstanding balances, including any fees or interest accrued, and
    provided information on payment options
    ● Ensured compliance with relevant laws and regulations governing debt collection practices, and
    legal standards in all interactions

Education

  • Bachelor of Science in Business Management

    University of Manila

    March 2014 - June 2015

  • Bachelor of Science in Business Management

    San Sebastian College - Recoletos

    March 2009 - June 2010

  • Bachelor of Science in Hotel and Restaurant Management

    Eulogio Amang Rodriguez Institute of Science and Technology

    March 2008 - June 2009

  • High School

    Victorino Mapa High School

    March 2004 - June 2008

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