Profile of Emil Avelino

Emil Avelino Supervisor / Manager
14 years experience 0 projects worked Philippines
$3.00 /hr $0 earned
Internet ResearchSalesTechnical SupportVirtual Assistant

I am only looking for a part time job as I am fully employed. I am willing to take any job that would fit skills and also my schedule. I can dedicate 2-4 hrs a day, 5 days a week, preferably 1pm – 5pm Manila Time.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Supervisor / Manager (apprentice)

    Sitel

    April 2005 - Now

    I have been in the BPO industry for 14yrs, 7 years of which was being a Product Specialist, 4 years as a Supervisor, and 4 months (current position) as a Manager apprentice.
    I have handled different types of team, from new to tenured ones, young and old. I\’ve also tried being a trainer for 2 months (part of being a Product Specialist) at some point.
    My specialty is to coach agents to become better, and lately, prior to becoming a Manager apprentice, I was also coaching Supervisors to become better in handling, improving, and managing their team members. This is to make sure that we are able to deliver and meet the required goal set by our client.
    With my current post as a Manager apprentice, I have been given a project, a new line of business for customer service, that we launched last June 2019, which was called \”The Surge Project\”. My job is to make sure we retain our headcount until the project is completed. Aside from managing attrition, I also plan and manage to make sure we meet our metrics such as handle time, transfer rate, and accessibility.
    The reason I wanted to do online job is to earn more for my family, and hoping to learn as well. I am only looking for a part time job as I am fully employed. I am willing to take any job that would fit my skills and also the schedule. I can dedicate 2-4 hrs a day, 5 days a week, preferably 1pm – 5pm Manila Time.

Education

  • Bachelor of Science in Electronics and Communications Engineering

    University of Baguio, Philippines

    June 2000 - March 2005

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