Profile of Ellaine Fillado

Ellaine Fillado Virtual Assistant |Customer Service Representative |Data Analyst |Administrative Assistant
8 years experience 0 projects worked Philippines
$20.00 /hr $0 earned
eCommerceProduct DescriptionProduct ListingSocial Media ManagementVirtual Assistant

I am a Virtual Assistant with a holistic knowledge of customer service. I am also experienced in administrative tasks and managing a team.

I’ve been with Accenture for 8 years and I experienced being an agent maintaining a scorecard to measure my productivity and utilization day by day to do a Team Captain role that manages a team of agents ensuring they are performing based on their targets.

I graduated with a Bachelor’s Degree in Office Administration that mainly focuses on being an effective administrative assistant to business owners and alike. I had 3 on-the-job trainings to better understand the different office settings (Corporate, Law Offices, and Medical/Hospital). These experiences fully equipped me on how to do administrative tasks not only in an office setting but would also be effective especially online.

It is my objective to help business owners or CEOs to help grow your business and freeing up your time by taking over those things you don’t have time for, delivering value, and simplify your work to better manage it. 

Portfolio

Work History (0)

  • There are no activities yet.

Work Experiences

  • Transaction Processing Associate |Electric Bill Processor |Team Captain

    Accenture, Inc.

    August 2015 - June 2020

    (Client: Origin Energy – Australia)

    – Process all the billing and metering for electricity and other relevant operations through the SAP
    solution for Commercial and Industrial.
    – Creating adjustments for previous incorrect charges in bills including energy charges, demand and
    environmental charges. Correct these adjustments moving forward.
    – Perform the analysis required to determine the cause of errors and exception issues on bills
    – Effective use of the SAP Billing System and other Databases for the fast and
    accurate resolution of exceptions
    – Managing escalations and urgent requests from the client.
    – Manage and represent the team by ensuring individuals are performing against their targets (SLAs)

  • Data Analyst

    Accenture, Inc.

    February 2012 - August 2015

    (Client: Health Insurance Company – California, USA)

    – Assists customers on their requests regarding their health card
    – Perform data entry and research in various systems and tracking tools. Apply knowledge of
    processes and related systems to assist in identifying, assessing and resolving issues/problems.
    Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues
    when faced with tasks or problems outside the scope of the work.

  • Administrative Assistant

    Landbees Corporation

    March 2010 - February 2012

    – Preparing Long Form Contracts (LFC)
    – Monitoring and notifying customers of the Guaranteed Minimum Billing Demand (GMBD)
    – Assists in processing meter and bill deposit refunds

  • Administrative Assistant

    Fresenius Kabi Philippines, Inc.

    August 2009 - March 2010

    – Assists the Executive Secretary in preparing documents, appointments, hotel and travel
    reservations for managers and medical representatives
    – Manage requests for business expenses of medical representatives

Education

  • Bachelor in Office Administration

    Polytechnic University of the Philippines

    June 2005 - May 2009

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