Profile of Divine Heart de Leon

Divine Heart de Leon Customer Service Expert
6 years experience 0 projects worked Philippines
$10.00 /hr $0 earned
AmazoneCommerceInternet ResearchTechnical SupportVirtual Assistant

I have worked for over six years in the customer service industry, taking up different roles such as an agent, team lead, and trainer. I am confident that I can help you and your team as I can bring experience, skill, and techniques to help improve your customer service experience. I have worked with Zendesk for over three years now and am knowledgeable on different aspects of it including the following tasks and more:

1. Zendesk Creation

2. Process evaluation for an effective and efficient workflow

3. Automation, trigger, and macro set-up

4. Zendesk Guide set-up

5. Zendesk Explore set-up for KPI monitoring

I am also a diligent and smart working person. I am resourceful and can work under minimum supervision. I am upbeat and fun to work with but can still perform well under pressure.

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