Profile of Divine Heart de Leon
Divine Heart de Leon Customer Service Expert
I have worked for over six years in the customer service industry, taking up different roles such as an agent, team lead, and trainer. I am confident that I can help you and your team as I can bring experience, skill, and techniques to help improve your customer service experience. I have worked with Zendesk for over three years now and am knowledgeable on different aspects of it including the following tasks and more:
1. Zendesk Creation
2. Process evaluation for an effective and efficient workflow
3. Automation, trigger, and macro set-up
4. Zendesk Guide set-up
5. Zendesk Explore set-up for KPI monitoring
I am also a diligent and smart working person. I am resourceful and can work under minimum supervision. I am upbeat and fun to work with but can still perform well under pressure.