An experienced Biomedical Engineer and now exploring the ventures of being a Virtual Assistant, focused on effectively and efficiently accomplishing goals with the highest satisfactory result. Passionate and driven, I have been involved on both technical and management aspect of the industry. With years of experience in technical help desk support, project management and medical devices.
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Lead a team of Support Engineers that handles a wide array of various Medical Equipment, such as operating room equipment, patient monitors, laboratory sterilizers and various diagnostic equipment.
Manage a team of field service engineers that handles Gambro Dialysis Machines distributed in the Philippines. Supervise and ensure a smooth flow on the daily technical and administrative operations of the engineering team.
Handle calls and chat from US based customers in need of technical support for their Dell laptop or desktop computer(s) and provide technical walk through and troubleshooting steps over the phone, chat and thru remote access via secured link. Properly and accurately document each received call in real- time while maintaining an average call resolution time limit.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.