Profile of Chermaine Turtur

Chermaine Turtur General Virtual Assistant
9 years experience 0 projects worked Philippines
$6.00 /hr $0 earned
PayrollSalesSocial Media ManagementTutoringVirtual Assistant

I am an undergraduate of BS in Accounting Technology with 3 years of experience as an online English teacher to Asian learners, 2 years in the BPO industry, and 4 years as a General Virtual Assistant with clients from the US, Canada, Australia, France, and the Netherlands.

I have worked as a customer service expert and sales representative, technical support, and retention specialist during the time I was in the BPO industry. When the pandemic hit, I took the leap of faith in leaving the BPO world and ventured into virtual assistance. With my luck and of course, the skills I have acquired throughout those years of working, I have landed projects from clients from various industries.  In between clients from different natures of businesses, most of my tasks were accounting and operations, administrative support, social media management, and executive assistance.

I am looking forward to work with a client and be able to contribute to their business’ progress.

Work History (0)

  • There are no activities yet.

Work Experiences

  • General Virtual Assistant

    Freelance

    November 2020 - Now

    Completes tasks and projects assigned by the client from general admin support, to social media management, accounting and operations, and any feasible tasks.

  • Retention Specialist / Social Media Support

    Flatworld Solutions

    July 2018 - July 2019

    – Ensured retention of customers on product subscription and point of escalation for product disputes.
    – Monitored shipments of purchases and returns.
    – Pioneered launch of the account social media platform.

  • Sales and Technical Representative

    Concentrix PH

    March 2018 - June 2018

    – Took inbound calls for basic and advanced troubleshooting assistance of devices.
    – Pitched sales for upselling or cross-selling.

  • Customer Service Expert

    Awesome OS

    August 2017 - February 2018

    – Primary focus of support on chat and email for customer inquiries.
    – Responsible for verification of customers’ warranty eligibility and return/refund approval.
    – Monitoring shipments of purchases and returns.

  • ESL Teacher

    Freelance

    June 2015 - October 2020

    – Direct English tutor to Asians from pre-schoolers to working professionals
    – Able to assist learners in passing their English proficiency test

Education

  • BS in Accounting Technology

    University of Mindanao

    June 2011 - November 2016

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