Hello, I am Camilla,
I am a Customer Service Team Leader with almost 3 years of experience. I knew that I had the necessary skills and qualifications to immediately bring value to your company. While working at my previous company as a part of Customer Service Operations, I developed my expertise in maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in chat, email, and inbound and outbound calls and Developed community reputation through a commitment to customer satisfaction and strong client relationships. While growing these skills, I stood out due to my Verbal and Written Communication skills and De-Escalating Conflicts nature. My objective is to further apply these abilities as a new member of your company, while also learning new capabilities.
After reviewing my profile, I hope that you are able to observe my qualifications and my potential to be a new member of your company. I am excited to further elaborate on how my specific skills and professional experiences will benefit your organization. Please contact me to organize a convenient meeting date and time. If you need any additional information or would like references from my past employers, do not hesitate to get in contact with me.
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-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
in chat, email, and inbound and outbound modalities.
-Answered customer telephone calls promptly to avoid on-hold wait times.
-Answered constant flow of customer chats and calls with minimal wait times.
-Offered advice and assistance to customers, paying attention to special needs or wants in email support.
-Developed community reputation through a commitment to customer satisfaction and strong client relationships.
-Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
-Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
-Developed business cases, presentations, and reports for senior management.
-Documented client progress through case notes and documentation.
-Designed and prepared technical reports, studies, and related documentation.
-Conducted data system studies to prepare documentation and specifications for proposals.
-Coordinates with various functional groups for account improvement
-Initiated timely responses to emails, voicemails, and written correspondence.
-Partnered with managers to identify and capitalize on productivity trends and brand initiatives.
-Mentored and guided employees to foster proper completion of assigned duties.
-Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
-Led a team of 20 members while providing exceptional customer service.
-Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.