Profile of Camilla Ann Manalo

Camilla Ann Manalo Customer Service and Virtual Assistant
3 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
Internet ResearchProofreadingRecruitingSalesVirtual Assistant

Hello, I am Camilla,

I am a Customer Service Team Leader with almost 3 years of experience. I knew that I had the necessary skills and qualifications to immediately bring value to your company. While working at my previous company as a part of Customer Service Operations, I developed my expertise in maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in chat, email, and inbound and outbound calls and Developed community reputation through a commitment to customer satisfaction and strong client relationships. While growing these skills, I stood out due to my Verbal and Written Communication skills and De-Escalating Conflicts nature. My objective is to further apply these abilities as a new member of your company, while also learning new capabilities.

After reviewing my profile, I hope that you are able to observe my qualifications and my potential to be a new member of your company. I am excited to further elaborate on how my specific skills and professional experiences will benefit your organization. Please contact me to organize a convenient meeting date and time. If you need any additional information or would like references from my past employers, do not hesitate to get in contact with me.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Service Team Leader

    SYKES Asia Inc.

    March 2020 - January 2021

    -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
    in chat, email, and inbound and outbound modalities.
    -Answered customer telephone calls promptly to avoid on-hold wait times.
    -Answered constant flow of customer chats and calls with minimal wait times.
    -Offered advice and assistance to customers, paying attention to special needs or wants in email support.
    -Developed community reputation through a commitment to customer satisfaction and strong client relationships.
    -Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

  • Subject Matter Expert

    SYKES Asia Inc.

    January 2021 - September 2021

    -Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
    -Developed business cases, presentations, and reports for senior management.
    -Documented client progress through case notes and documentation.
    -Designed and prepared technical reports, studies, and related documentation.
    -Conducted data system studies to prepare documentation and specifications for proposals.

  • Team Leader

    SYKES Asia Inc.

    October 2021 - January 2023

    -Coordinates with various functional groups for account improvement
    -Initiated timely responses to emails, voicemails, and written correspondence.
    -Partnered with managers to identify and capitalize on productivity trends and brand initiatives.
    -Mentored and guided employees to foster proper completion of assigned duties.
    -Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
    -Led a team of 20 members while providing exceptional customer service.
    -Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Certification

  • RISK Management Training

    SYKES Asia Inc.

    October 2021 - December 2023

  • HIPPA (Security) Training

    Elite Healthcare Management Solutions

    August 2022 - August 2023

  • HIPPA (Awareness for Business Associates) Training

    Elite Healthcare Management Solutions

    August 2022 - August 2023