I am a personable and proactive Call Center Representative with 2 years of experience working for tele companies. My expertise is in customer service, and level 1 technical support.
In my current role, I field 30 to 40 inbound calls per day. I take pride in representing my employer and make it my mission to leave customers happy when they hang up the phone.
Over the years I have mastered conflict management. I know how to de-escalate calls in a way that builds a positive customer experience.
When dealing with customers, it is important to remember that you never know their story. Each time I am on the phone, I remember that it doesn’t matter if they are a one-time customer or a loyal follower. Everyone is equally important to us.
I pride myself on my stellar communication skills. I am diligent when it comes to documentation and I am adamant about learning new techniques to help me progress in my career.
I am confident that if hired as a on this position, I would be able to immediate add value to your team. My resume is attached for you to review and I am available to interview at your convenience.
Thank you for considering my application. I look forward to hearing from you!
Sincerely,
Billy Ray Cyrus B. Esparrago
09362811669
billyraycyrusesparrago@gmail.com
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