Resilient, Proactive, and Multifaceted Professional Licensed Teacher with 7-year experience, trained and exposed in various fields. Eager to help the company’s efficiency and productivity. I help my clients support their day-to-day tasks, organize and run their business smoothly, allowing them to focus on more strategic activities at the same time manage social media platforms to strengthen their online presence.
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• Boosted client satisfaction by 20% by consistently managing emails and phone calls promptly and professionally, resulting in increased customer loyalty and repeat business.
• Saved the company $10,000 annually by negotiating better travel rates and finding cost- effective accommodation, demonstrating my ability to manage expenses effectively.
• Increased productivity by 15% by streamlining the meeting scheduling process and using technology to automate tasks, freeing up my time to focus on more strategic initiatives.
• Increased social media engagement by 20% by developing and implementing a social media strategy that included targeted content, paid advertising, and influencer marketing.
• Managed a team of writers and designers to create high-quality content that generated leads and sales.
• Streamlined the project management process by implementing a new project management system that saved the company 10 hours per week.
• Increased website traffic by 15% by optimizing the website for search engines and creating engaging content.
• Provided administrative support to the Client Development Director, freeing up their time to focus on strategic initiatives.
• Implemented an efficient document filing system, resulting in a 30% reduction in search time and ensuring easy access to essential information.
• Managed email and calendar schedules with precision, maintaining a 95% response rate within 24 hours and optimizing time allocation.
• Successfully planned and booked travel arrangements for executives, resulting in 15% cost savings through strategic vendor negotiations.
• Proactively conducted market research, providing valuable insights for business decisions that led to a 20% increase in customer acquisition.
• Created impactful presentations, utilizing engaging visuals and persuasive content, resulting in a 25% improvement in audience engagement during company meetings.
• Consistently provided prompt and professional customer service by handling calls, emails, and live chat inquiries, resulting in a 95% customer satisfaction rating.
• Efficiently verified and scheduled appointments with buyers/sellers, ensuring a smooth and organized process, resulting in a 20% increase in successful transactions.
• Proactively managed social media presence, resulting in a 30% growth in followers and increased engagement with potential clients.
• Streamlined email and schedule management, optimizing time allocation and improving efficiency by 25%.
• Conducted thorough property research, created visually appealing listings, and maintained accurate records, leading to a 15% increase in property views and inquiries.
July, 2020 – December, 2020
• Identified and tracked high-value players and guests, resulting in a 20% increase in revenue from targeted individuals within specific time frames.
• Cultivated and maintained positive relationships with gaming customers, delivering exceptional VIP service and amenities, leading to a 25% increase in customer satisfaction and loyalty.
• Exceeded goals and objectives by executing effective phone calls, emails, and mailed letters to current, inactive, and prospective high-end players, resulting in a 15% boost in casino revenue.
• Conducted thorough assessments of current and new merchants, resulting in a 30% reduction in fraud and chargeback risks while ensuring compliance with regulatory standards.
• Successfully implemented effective financial risk management policies, limits, and strategies, aligning with organizational standards and driving a 20% improvement in overall risk mitigation.
• Performed comprehensive statistical reviews, uncovering valuable trends, patterns, and variations that contributed to a 25% increase in proactive risk prevention measures. Identified and tracked high-value players and guests, resulting in a 20% increase in revenue from targeted individuals within specific time frames.
• Cultivated and maintained positive relationships with gaming customers, delivering exceptional VIP service and amenities, leading to a 25% increase in customer satisfaction and loyalty.
• Exceeded goals and objectives by executing effective phone calls, emails, and mailed letters to current, inactive, and prospective high-end players, resulting in a 15% boost in casino revenue.
• Drove sales growth by providing expert advice on purchases and effectively promoting additional products, resulting in a 15% increase in overall sales revenue.
• Assisted customers in completing purchases, locating items, and enrolling in reward programs, leading to a 20% improvement in customer satisfaction and loyalty.
• Maintained accurate and organized records by diligently logging reports, expenses, receipts, and sales documents into a digital database, ensuring easy accessibility and reducing administrative errors by 30%.
• Effectively resolved a wide range of technical issues across multiple systems and applications, ensuring customer and end-user satisfaction with a 95% issue resolution rate across various time zones.
• Provided exceptional Tier 1 IT support to non-technical internal users through efficient desk- side support services, resulting in a 25% decrease in user downtime and improved productivity.
• Successfully integrated Salesforce CRM and other customer relationship management software into support operations, optimizing workflow efficiency by 20% and enhancing customer service delivery.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.