Profile of Anna Tolentino

Anna Tolentino Freelance Writer
8 years experience 0 projects worked Philippines
$35.00 /hr $0 earned
Blog WritingProofreading

I am a fast learner and always eager to learn new things, even if it is out of my comfort zone. I enjoy learning new experiences, which will contribute to becoming better at what I do. 

Work History (0)

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Work Experiences

  • Specialist

    RMS Collect, an Iqor Company

    March 2023 - September 2023

    -Rehired as a specialist for a telecommunications
    company in Canada

    -Currently serving under sales, billing and technical

  • Product Trainer

    First Network Technology Corporation

    May 2022 - February 2023

    -Hired as a product trainer for a start-up company that
    caters gambling account, sales account (appointment
    setting) and customer service account

    -Manages the Training Department and conducts
    training for new hires both language and product-specific

  • Specialist

    Sitel, Sykes Legacy Group

    January 2020 - May 2022

    -Served as a customer service representative in another
    American telecommunication that focuses on billing
    inquiry, promotions inquiry, and order inquiry

    -Got promoted and served as a subject-matter expert (SME) for
    the account, assisting both nesting and production
    groups focused on material preparation for skill
    transfers and knowledge-based trainings

  • Specialist

    RMS Collect, an Iqor Company

    June 2015 - December 2019

    -Started as a Junior agent and was promoted as a
    Specialist in an American telecommunication account
    who assisted in the line of business for Financial Solutions
    and Collections

    -Focused on how to assist customers with a better financial
    solution when it comes to their billing issues and
    preventing them from canceling their services.