Profile of ANALIZA MARTINEZ

ANALIZA MARTINEZ Senior Trainer 1
15 years experience 0 projects worked Philippines
$10.00 /hr $0 earned
eCommerceProofreadingRecruitingTechnical SupportVirtual Assistant

My credentials include:

  • * 8  years of experience in compiling, verifying, and entering high volumes of information accurately into various databases.
  • * thorough working knowledge of computer applications including Microsoft word application
  • 16 years experience in the BPO
  • Experience in real estate as a transaction coordinator
  • An Experience trainer in a BPO for 7 years

 

As a dependable and resourceful person with a strong sense of urgency and self- motivation, I am convinced that I can make a valuable contribution to the productivity of your company.

 

I would welcome the opportunity to discuss my suitability further. I look forward to hearing from you to arrange a personal interview at your earliest convenience.

 

Thank you for your time and consideration

 

Sincerely,

Analiza Martinez

Work History (0)

  • There are no activities yet.

Work Experiences

  • Virtual Assistant (Freelancer)

    Bruntwork | Virtual Squad

    January 2021 - Now

    1. Works as a transaction coordinator for a few clients since November of 2021 based in the US.
    2. Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing thru calling, messaging, or emailing the buyer & seller.
    3. Coordinate title/escrow, mortgage loan, and appraisal processes thru emails and calls.
    4. Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.
    5. Regularly update & maintain communication with clients, agents, title officer, lender etc.
    6. Submit all necessary documentation to the office broker for file compliance.
    7. Coordinate moving/possession schedules.
    8. Schedule, coordinate & attend the closing process.
    9. Input all client information into a client database system.
    10. Schedule 30-Day, 90-Day & 120-Day client customer service follow-up calls to assist with any home improvement provider recommendations and to ask for referrals.

  • Senior Trainer 1

    Convergys / Concentrix Philippines Incorporated

    April 2013 - Now

    Responsible for delivering client-focused training to address the new hire, product update, and recursive training requirement of Convergys in support of client programs to ensure superior workforce preparation with best-in-class service and delivery.
    1. Facilitate the training of classes as required.
    2. Facilitate language and culture training.
    3. Facilitate language certification for recruiters.
    4. Handles Boost class for failed Concentrix applicants.
    5. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
    6. Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales
    accounts.
    7. Evaluate the performance of agents using tools available such as assessments, playbook observations, etc., and provide recommendations under the guidance of the Trainer and Training Manager.
    8. Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs.
    9. Maintain current product knowledge for each account by taking calls, attending team meetings, and side by-side observations.
    10. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
    11. Participate in a positive learning culture under the guidance of the Training Manager including identifying and communicating areas for curriculum development/enhancement opportunities.

  • Customer Service Representative/Subject Matter Expert

    IBM Daksh

    July 2011 - April 2013

    1. Assist customers with their online orders.
    2. Assist sellers with their products.
    3. Assist customers with their Kindle Issues.
    4. Act as a point of contact and assist the agent in taking calls.
    5. Became a Subject Matter Expert after 7 months.
    6. Coaching, doing Root cause analysis for low-performing agents.

  • Technical Support Representative /Customer Service Representative

    Teleperformance Philippines Incorporated

    August 2007 - July 2011

    1. Assist customer with their DSL connections
    2. Configure modem/router for the customer using DSL internet service
    3. Troubleshoot some computer issue and portal issue of the customer.
    4. Act as a point of contact and assist agent in taking calls.
    5. Handles uptraining for new updates.
    6. Do mentoring of new hire agents.

  • Data Encoder

    Quality Information Research International Incorporated

    October 1999 - July 2007

    1. Achieve the Incentives in production and attendance.
    2. Chosen to be the alternate receptionist, attends to the needs of the co-employee, and calls.

  • Data Encoder/Clerk

    American International Credit Card

    October 1998 - October 1999

    1. Achieve to be top in the delivery of new and renewed credit cards.
    2. Able to give better rerouting of the messengers and reconciles the cards for the day.

  • Clerk/Data Encoder

    Manila Electric Company (MERALCO)

    January 1997 - March 1998

    1. Achieve to be top in the Collection Department for 6 consecutive months before the system was revised.
    2. Able to meet the customer satisfaction thru good customer service.
    3. Worked as the executive secretary of the Site CEO.
    4. Handles and manages the Site CEO personal stuff and meetings.

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