Profile of Aprilyn Moran
Aprilyn Moran Administrative and Customer Service Support
SKILLS:
-Administrative Support
I have 9 years of work experience in the BPO industry and been using different Microsoft Office tools such as Word, Excel, Powerpoint, Publisher, Access, Outlook. I have also used Google suites like Forms and Sheets. I have also been a Team Manager for 6 years, and being one, I am in charge of managing and maintaining the stats of my team members, presenting performance trends to clients, managing the team’s performance, making sure that everyone is always on top of their game.
-Data Entry
I have completed data entry jobs via freelancer.com. I always make sure that I deliver quality kind of work and not miss any deadline. I am also currently handling a payroll account and accuracy is of utmost importance since it impacts people’s pay.
-Customer Service
I spent 9 years in the BPO industry, managing customer service for a B2B account. I make sure that I always resolve each of my customer’s concern within the shortest possible time, and also follow-through to make sure that the problem or issue doesn’t recur.
Research
-I have 1 year of experience in recruitment. I worked on different job requisitions, sourcing candidates using different job sites such as Monster, Career Builder, Indeed, and Zip Recruiter. I also did research on the responsibilities and qualifications needed for each job as well as the employer’s profile. This helped me in finding the best candidate fit for the job and making sure I’m sending credible people to the employers.
-Transcription
I have a few transcription projects completed in Verbit AI and QA World.
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